Cluster reservation Agent Midscale Accor Hotels Luxembourg Internship 6 months Novotel Luxembourg Kirchberg
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Job Location:
Luxembourg - Luxembourg
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
What Will You Be Doing
- Assist in processing individual and group reservations by email and telephone for a cluster of four midscale hotels
- Support the reservations team with data entry and updates in systems such as Opera and ResaWeb
- Answer guest inquiries in a professional and courteous manner (room availability basic bookings directions special requests)
- Help ensure reservation details are correctly communicated to Front Office and hotel teams
- Collaborate with Front Office Sales and Revenue Management to understand hotel operations and strategies
- Learn how reservations contribute to revenue optimization and guest satisfaction
- Share observations and guest feedback with the team to support continuous service improvement
What You Will Gain
- Hands-on experience in a centralized reservations department
- Exposure to hotel systems procedures and interdepartmental coordination
- Development of professional communication and customer service skills
- A strong understanding of how reservations support hotel performance and guest experience
Qualifications :
- Currently studying Hospitality Tourism or Hotel Management
- First exposure to hotel operations through studies internships or part-time experience is a plus
- Comfortable communicating by phone and email; friendly polite and customer-oriented
- Team player who enjoys working in a multicultural environment
- Eager to learn and motivated by guest satisfaction and operational support
- English and French professional or advanced level (German is a plus)
- Interest in hotel systems; knowledge of PMS or reservation tools (Opera ResaWeb Delphi) is an advantage but not required as training will be provided
Informations supplémentaires :
Visa requirements: The applicant must be legally eligible to work in Luxembourg. The hotel is unable to assist applicants in obtaining this European work permit.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
