Cluster reservation Agent Midscale Accor Hotels Luxembourg CDD 6 months Novotel Luxembourg Kirchberg
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Job Location:
Luxembourg - Luxembourg
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Process individual and group reservations by mail and or telephone for a Cluster of four midscale hotels
- Make the necessary input into different systems (Opera and Resaweb) to make sure the rooms are blocked and the necessary information is filled in
- Answer telephone calls in a friendly and polite manner to help customers with many different needs: booking rooms asking for directions checking availability asking for VIP services etc
- Support hotel teams in communicating reservation information and contribute to our guests satisfaction when staying with us
- Working closely with Front Office Sales and Revenue Management to ensure the hotels strategy is implemented
- Give feedback to management on customers returns and expectations
Qualifications :
- Hospitality background whether studies or/and a previous hotel experience in front office reservations or administrative (internship)
- Confident speaker at ease with phone conversations friendly and warm patient and persuasive
- Team oriented spirit enjoying working in a multicultural environment
- Motivated by the spirit to serve customers but also the internal operational teams
- English and French professional level (German may be an advantage)
- Technical knowledge of Hotels PMS and/or reservations systems such as Opera ResaWeb and/or Delphi is not mandatory but would be a strong advantage
Informations supplémentaires :
Visa requirements: The applicant must be legally eligible to work in Luxembourg. The hotel is unable to assist applicants in obtaining this European work permit.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
