Staff Housing Assistant Manager

As Assistant Staff Housing Manager you are the operational lead behind our colleague housing experience. You ensure our employee community has safe well-maintained and comfortable homes and that every colleague feels welcomed supported and treated with fairness and respect from the moment they arrive.

This is a highly visible hands-on role responsible for staff housing check-ins move-outs room assignments orientations inspections and resident support. You serve as a primary point of contact for colleagues living in staff accommodation balancing structure and policy with empathy and professionalism.

You will oversee room allocations manage roommate placements facilitate housing orientations and address resident concerns including mediating and resolving roommate conflicts in a fair and timely manner. You champion company policies while maintaining a people-first community-focused approach.

The pace is fast and people-centered. Success in this role requires strong communication consistent follow-through and the ability to make sound decisions within established guidelines. You lead a small team ensuring work is completed accurately respectfully and on time while maintaining positive professional relationships throughout the housing community.

Key Responsibilities

Resident Experience Move-Ins & Housing Administration

• Coordinate and conduct staff housing check-ins and move-outs ensuring a smooth welcoming and organized process.
• Deliver housing orientations for new colleagues clearly communicating community standards expectations and policies.
• Oversee and manage room assignments roommate placements and housing transfers with fairness consistency and operational awareness.
• Maintain accurate housing records agreements and documentation.
• Serve as a primary point of contact for resident questions concerns and requests.
• Proactively address and professionally mediate roommate conflicts or community disputes ensuring timely and respectful resolution.
• Uphold all housing policies procedures and service standards consistently and confidently.

Safety Compliance & Reporting

• Ensure housing facilities meet safety cleanliness and compliance standards at all times.
• Conduct regular inspections and walkthroughs of housing units and common areas.
• Maintain safe working conditions for residents and team members.
• Follow all Rimrock safety sanitation and vehicle-handling policies.
• Operate hotel vehicles responsibly in accordance with established guidelines.

Maintenance Coordination & Operational Oversight

• Review prioritize assign and follow up on maintenance requests to ensure timely completion and minimal disruption to residents.
• Coordinate with contractors or internal teams when additional support is required.
• Respond promptly to urgent housing concerns including heat loss water leaks power outages or safety-related issues.
• Oversee preventative maintenance scheduling to ensure housing facilities remain in excellent condition.

Qualifications :

What You Bring

Education & Certifications

• Valid Alberta Drivers License (required).
• High school diploma or equivalent.
• 2 years in a similar role

Maintenance & Technical Skills

• Experience coordinating maintenance activities work orders and inspection processes.

Technology Skills

• Proficiency with Microsoft Office.
• Experience using ticketing maintenance or asset-management systems (asset).

Who You Are

Every day is different especially when supporting a residential community. You are socially aware service-oriented and naturally ask How can I help

You build relationships easily and maintain them with consistency and trust. You are structured and policy-minded yet empathetic and fair when resolving concerns. You involve others appropriately in decisions communicate openly and create clarity in moments of tension.

You are calm under pressure especially when handling roommate disagreements or urgent housing matters. You lead by example follow up thoroughly and ensure commitments are honored.

You are independent analytical and quietly confident. You solve problems thoughtfully make steady decisions and see tasks through to completion. You understand that housing is more than rooms its community.

You are:

Task-oriented responsive and organized
A steady and fair conflict mediator
A practical problem-solver with strong follow-through
Professional approachable and community-minded
Comfortable balancing administrative work with hands-on operational tasks

Stay steady. Lead with clarity. Stay moved.

Physical Demands

• Sitting/crawling: 2 hrs/day
• Walking: 48 hrs/day
• Standing: 48 hrs/day
• Bending/reaching: 48 hrs/day
• Pushing/pulling: 48 hrs/day
• Lift up to 2025 kg; frequent ladder use required
• Indoor/outdoor work in variable weather (snow cold heat rain)
• Busy fast-paced environment within a luxury hotel housing setting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information :

Job Perks & Benefits:

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at .

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at and well work with you to ensure your needs are met.

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward.

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness.

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age.

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate.

Together we build a workplace where belonging isnt just possible its expected.
Be you. Be bold. Stay moved.

#CWMRLeadership

Remote Work :

No

Employment Type :

Full-time