Program Manager, Sales New Hire Experience
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
At ServiceNow we design GTM new hire experiences that accelerate seller performance and confidence from day one. The Sales New Hire Experience team builds high-impact real-world learning journeys that prepare sellers to drive customer value quickly and effectively.
Were looking for a Program Manager to support onboarding excellence and continuous improvement of our Sales New Hire Experience programs. This role plays a key part in ensuring our monthly enhancements and bi-annual updates are curated strategically aligned to the business applying adult learning theory and developed in our OnDemand digital cohort experience.
This is an execution-focused individual contributor role for someone who thrives in a high-growth company environment enjoys working across learning platforms and takes pride in ensuring programs run seamlessly.
What Youll Do
Content curation & release support
- Support execution of monthly updates and bi-annual program releases including QA UAT coordination documentation and readiness tracking in tools like Intrepid.
- Maintain program documentation release notes and update logs.
- Identify and escalate risks or defects that impact learner experience.
- Present and lead change management projects presenting delta and facilitating training to sales trainers as needed.
Intrepid & LMS Operations
- Co-build and develop strategic content elements configuring modules and learning experiences within Intrepid (and/or similar cohort-based learning platforms).
- Partner with Intrepid Admin to resolve technical issues respond to content intake requests and maintain content accuracy.
- Execute custom learning experiences and pathway updates leveraging Adobe Illustrator and other curriculum tools
Curriculum & Experience Integrity
- Implement curriculum updates provided by program strategy and content teams.
- Ensure learning materials links simulations and session content are current and properly configured.
- Support facilitator and learner readiness for upcoming cohorts.
- Collaborate on building QA processes aligned to program strategy
Stakeholder Collaboration
- Partner with Global Learning & GTM Program Success teams as well as content owners and systems teams to align timelines and dependencies.
- Communicate status updates and escalate blockers appropriately.
- Own project-based socialization timelines and communication cross-functionally - lead planning conversations aligned to broader strategy.
Qualifications :
What You Bring
- 5 years of experience in enablement program coordination learning operations or related fields.
- Hands-on experience with Intrepid (or similar cohort-based learning platforms).
- Working knowledge of LMS operations including enrollments reporting and troubleshooting.
- Proven ability to curate content and exposure to creative learning tools is a plus (Articulate PowerPoint Canva Adobe Illustrator)
- Strong attention to detail and ability to manage multiple moving pieces.
- Aptitude to thriving in ambiguity and an AI first mindset
- Experience supporting structured program releases or large-scale onboarding initiatives.
- Practiced ability presenting and leading change management conversations
- Clear communicator who thrives in collaborative environments.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
