App Support Specialist – Customer Operations

Seville - Spain

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Overview
We are seeking a reliable App Support Specialist to handle user inquiries through a ticketing system. The role focuses on resolving account access issues supporting media-related concerns and reviewing reported content while following established procedures.

Key Responsibilities

Manage incoming support tickets professionally and efficiently
Assess and categorize user concerns accurately
Provide clear written solutions using internal tools
Escalate cases that fall outside standard guidelines
Perform content review tasks for safety-related cases when assigned

Requirements

Strong written English skills
Good analytical thinking and attention to detail
Ability to follow structured processes
Flexible to work rotating shifts including weekends
Willingness to relocate to Athens if needed
Clean criminal background
Facebook account required for system provisioning (may be newly created)

What We Offer

Work-from-home setup initially
Paid training and onboarding
Collaborative international environment
Incentives based on performance
Long-term growth and development opportunities

Job OverviewWe are seeking a reliable App Support Specialist to handle user inquiries through a ticketing system. The role focuses on resolving account access issues supporting media-related concerns and reviewing reported content while following established procedures. Key Responsibilities Manage ...