Development Support Engineer

An Amazing Career Opportunity for Development Support Engineer Access Control!!!

Location: Hong Kong

Job ID: 46112

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced reliable access control solutions. From cutting-edge readers credentials and controllers to mobile and biometric technologies HID PACS empowers organizations worldwide to protect their people property and assets with scalable high-quality solutions.

This is more than just a job its your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference Join us and help shape the future of security.

Summary

This role will report to the Development Support Manager of Mercury controllers and will support our OEM partners in technical support onboarding and training cultivating our business relationships.

Are you passionate about identity and access control technologies that make a positive impact on the world every day Do you have 3 to 5 years of experience in tech support help desk roles within the IT industry If you enjoy problem-solving and providing technical solutions seize this exciting opportunity to advance your career with HID Global a global leader and influencer in the access control industry.

As our Development Support Engineer Access Control youll support HIDs successby:

• Developing a deep understanding of how customers use our access control controller products and leveraging that information with new and existing customers.
• Providing high-end product support knowledge to HIDs technology partners.
• Onboarding and guiding new partners to utilize HID access control solutions
• Providing email phone and chat support with strong writing skills an excellent phone manner and tracking issues using the Jira service desk system.
• Acting as a point of escalation for customer issues providing technical assistance related to functional or product feature issues.
• Administering the partner portal including knowledge base articles FAQs documentation and other content.
• Collaborating with engineering and other team members to escalate and resolve issues as needed.
• Maintaining current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers.
• Collaborating with other departments by sharing knowledge gained from working directly with customers.

YourExperienceand Background include:

• Bachelors Degree with a technical focus preferred.
• 5 years of technical support experience
• Experience with access control is a plus
• Proven experience in problem-solving and critical thinking combined with excellent communication skills is required
• Ability to comprehend and make decisions by analyzing data and reviewing technical documentation is required
• Experience in a security related field such as Physical Access Control Identity Access Management Cybersecurity Biometric Security Cloud Security is a huge plus
• Experience with the operation and connectivity of networking devices (i.e. hubs/routers/switches) is a plus
• Proficiency in creating and updating support documentation including knowledge base articles base articles FAQs and troubleshooting guides

Language Skills:

• Ability to effectively communicate in the English language both verbally and in writing.
• Proficiency in Mandarin is an advantage.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee works primarily in an office environment within a well ventilated area and is exposed to moderate noise levels.

Work Requirements:

• Compliance with all relevant HID Global policies and procedures related to Quality Security Safety Business Continuity and Environmental systems.
• Travel and fieldwork including international travel may be required. Therefore employee must possess or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering allowing for work-life balance
• A vibrant welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply

• Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or part-time job seekers.
• Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly all applicants are reviewed by our Talent Acquisition team. AI is used to support not replace human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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