Customer Issues Agent I

Irving, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

This position supports Customer Care Representatives/Specialists in the acknowledgement communication investigation negotiation resolution documentation and reporting of consumer and small business service. The CIA will also identify product and service solutions that address customer issues and present the offering to the customer when appropriate.

Job Description

Key Accountabilities

Resolve escalated customer issues and complaints as assigned.

Resolve and respond to campaign management executive response letters and customer issue referrals.

Offer appropriate product and service options to customers that can reposition their complaints to sales opportunities.

Analyze and report all complaint and service-related information to comply with regulatory business and corporate practices.

Identify opportunities for development of business processes/procedures and quality standards.

Assist in the development of solutions to customer problems/performance standards to meet service goals with all Customer Operations Sales Marketing and departments.

Identify record and report corrective action issues to the appropriate business partners.

Recognize root causes and analyze customer issues.

Education Experience & Skill Requirements

1-2 years related job experience.

Experience gained through college degree programs and/or certifications is applicable to above skills.

Attention to detail

Strong computer skills.

Strong customer service skills.

Strong verbal and written communication skills.

Strong computer application skills.

High School Diploma or equivalent.

Key Metrics

Ability to work in a fast-paced professional environment.

Ability to understand and comprehend market-related transactions; Texas Electric Market experience a plus.

Ability to manage multiple priorities simultaneously.

Ability to read interpret and apply policies procedures and processes.

Strong decision-making abilities and negotiating skills.

Ability to positively and professionally interact with customers (internal & external) regularly.

Ability to meet quality service and other performance metrics.

Ability to analyze and resolve complex customer issues/cases.

Job Family

Customer Service

Company

Vistra Retail Operations Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation please email usmake a request.

Required Experience:

Unclear Seniority

Job Summary

Job Description

Key Accountabilities

Resolve escalated customer issues and complaints as assigned.

Resolve and respond to campaign management executive response letters and customer issue referrals.

Offer appropriate product and service options to customers that can reposition their complaints to sales opportunities.

Analyze and report all complaint and service-related information to comply with regulatory business and corporate practices.

Identify opportunities for development of business processes/procedures and quality standards.

Assist in the development of solutions to customer problems/performance standards to meet service goals with all Customer Operations Sales Marketing and departments.

Identify record and report corrective action issues to the appropriate business partners.

Recognize root causes and analyze customer issues.

Education Experience & Skill Requirements

1-2 years related job experience.

Experience gained through college degree programs and/or certifications is applicable to above skills.

Attention to detail

Strong computer skills.

Strong customer service skills.

Strong verbal and written communication skills.

Strong computer application skills.

High School Diploma or equivalent.

Key Metrics

Ability to work in a fast-paced professional environment.

Ability to understand and comprehend market-related transactions; Texas Electric Market experience a plus.

Ability to manage multiple priorities simultaneously.

Ability to read interpret and apply policies procedures and processes.

Strong decision-making abilities and negotiating skills.

Ability to positively and professionally interact with customers (internal & external) regularly.

Ability to meet quality service and other performance metrics.

Ability to analyze and resolve complex customer issues/cases.

Job Family

Customer Service

Company

Vistra Retail Operations Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation please email usmake a request.

Required Experience:

Unclear Seniority

Key Skills

Corporate
Lighting
Marketing & Advertising
Back Office

Apply Now

About Company

Vistra

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Customer Issues Agent I

Irving, TX - USA

Job Summary

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

Key Skills

About Company

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