Loyalty Marketing Manager
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Job Location:
Foster, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
The Zoox Communications team brings Zooxs mission strategy and values to life through clear consistent and engaging communications and programs. We embrace telling compelling stories through high-quality content and community engagement. Our process is collaborative and creative. We are growing a team of exceptional people to help bring Zoox to the world!
We are inventors builders and doers passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportationand we need your help. At Zoox youll find a creative collaborative environment where great ideas thrive and where everyone is driven by the same big purpose.
Zoox is looking for a Loyalty Marketing Manager to join our growing Marketing team. This is a unique opportunity to build a best-in-class loyalty and retention program from the ground this role you will be responsible for owning marketing promotions creating the vision for loyalty at Zoox developing the multi-year roadmap and executing the strategies that will foster lasting relationships with our customers. The ideal candidate has a proven track record of launching and scaling successful loyalty and retention programs.
In this role you will:
- Define and implement innovative loyalty strategies to increase customer lifetime value (CLV) reduce churn and foster brand advocacy.
- Design launch and manage the Zoox loyalty program from the ground up creating a world-class experience that drives customer engagement increases ride frequency and builds brand affinity.
- Develop and maintain a multi-year loyalty program roadmap outlining key milestones feature enhancements and strategic initiatives to evolve the program over time.
- Own all marketing promotions including strategy planning execution budget tracking and performance analysis.
- Identify evaluate and execute new loyalty opportunities and strategic partnerships that enhance the value proposition for our riders.
Qualifications
- 6 YOE with 3 years of experience in loyalty marketing customer promotions customer retention or a related role.
- Proven experience launching and scaling a customer loyalty program from concept to execution.
- Direct experience managing promotional campaigns and marketing budgets.
- Familiar with CRM and marketing automation platforms (e.g. Salesforce Marketing Cloud Braze Iterable).
Bonus Qualifications
- Strong analytical skills with the ability to use data and customer insights to inform strategy and drive decision-making.
- Exceptional communication and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.
- Strong project management skills with a high attention to detail and the ability to manage multiple complex projects simultaneously.
$142000 - $156000 a year
Base Salary Range
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling as well as positioning within a level is determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance long-term care insurance long-term and short-term disability insurance and life insurance.
About Zoox
Zoox is developing the first ground-up fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics machine learning and design Zoox aims to provide the next generation of mobility-as-a-service in urban environments. Were looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
Accommodations
If you need an accommodation to participate in the application or interview process please reach out to emailprotected or your assigned recruiter.
A Final Note:
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Business Development
- Customer Service
- Apache
- Market Research
- Customer Relationship
About Company
We’re reinventing personal transportation—making the future safer, cleaner, and more enjoyable for everyone. This is on-demand autonomous ride-hailing.
