Electrical Services Technician

Brisbane - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Technical Services

Job Summary

The Company

Join an award-winning company recognised globally for innovation and rethinking the conventional. TNA is an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120 countries. TNA design and manufacture high-speed packaging distribution and process equipment for the food industry.

Click on to learn more about the organisation.

Remuneration

Base salary super car allowance mobile phone laptop travel allowance company credit card

About the Role

We are seeking an Electrical Services Technician / Technical Services Engineer who will be responsible for carrying out product trials installations commissioning maintenance and ongoing service and support to clients of TNA manufactured equipment. This role will also actively promote TNAs support offerings such as Preventative Maintenance agreements Recommendations of correct Spare Parts Promotions and Help Desk Support.

This role can be based in Brisbane or Gold Coast region Queensland and will be reporting to the Aftermarket & Services Manager ANZ.

Key responsibilities:

You will be responsible for but not limited to:

Manage Product Trials and complete installation & commissioning in accordance with the customers specifications and layout documentation whilst meeting the timelines
Provide routine maintenance and planned servicing of TNA equipment in accordance with service agreements and schedules
Provide training to customers (and co-workers) in relation to proper operation preventative maintenance and fault finding of TNA equipment
Provide first second and third level support in relation to breakdowns and/or customer queries responding by either telephone or site visits and within set timeframes.
Escalate any issues early to the Aftermarket & Services Manager for a timely resolution
Communicate the benefits of Service Agreements to customers and assist the Sales Managers in formulating the Service Agreement as required
Promote the value of TNAs original spare parts and upgrades to our customers
Provide input and feedback to the Product Development Team relating to product modifications faults and development potential
Attend to customers requests for technical assistance.
Reports on all service visits and technical issues each week by completing the required steps in D365
Support and collaborate with the Aftermarket & Service Managers and Project Managers on all product trials and pre-installation works ensuring layouts are correct and all documentation has been received
Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships
Represent TNA at trade fairs exhibitions & networking events (including some weekends)
Available for travel at short notice both locally and overseas including some weekends

Desired Knowledge Skills and Experience:

Qualifications:

AUSTRALIAN RECOGNISED ELECTRICAL LICENSE - MUST HAVE
Must be a citizen or permanent resident of Australia

Experience and Knowledge:

5-6 years servicing experience with a focus on installation repair and testing of electronic and mechanical equipment
Experience in a field engineering role dealing with mechanical electrical and software issues is considered highly
Exposure to the FMCG manufacturing industry (specifically food and packaging) is advantageous
Working knowledge of current market trends and competitors
Fully competent in industrial electronic & power theory and schematics Industrial software programming

Knowledge of Bag making Multihead Weighing Check Weighers Conveyors Seasoning/flavouring food processing (Frying and/or Confectionery) desirable

Skills:

Mechanical Aptitude methodical and well organised
Able to develop build and maintain strong relationship with customers to ensure long term service opportunities
Computer literate (Outlook Excel Word & Share Point)
Comfortable with mathematics and data analysis (i.e. machine performance data)

Why work with us

Potential International mobility opportunity (depending on vacancies)
Professional and career development benefits and education investment
Volunteering opportunities with the Nadia and Alf Taylor Foundation
Recognition program linked to health and lifestyle benefits.
A company that truly values diversity

If you are interested in the role apply now by emailing

Required Experience:

The CompanyJoin an award-winning company recognised globally for innovation and rethinking the conventional. TNA is an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120 countries. TNA design and manufacture high-speed packagi...