Client Service Specialist

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Some careers shine brighter than others.

If youre looking for a career that will help you stand out join HSBC and fulfil your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world with operations in 62countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of GPS Client Service Specialist (CSS) Client Management.

In this role you will:

Open daily cases to track inquiries and manage cases to resolution within agreed timeline.
Resolve assigned cash management inquiries for all payment types (wire transfers ACH checks RTP) commercial cards statements billing reporting receivables and other core cash management services.
Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
Ensure that the process productivity quality and customer experience requirements are met in accordance with standards set.
Protect sensitive client and bank information by ensuring documents computers files and all confidential matters are appropriately handled as set forth by policy.
Ensure all activity documentation is complete to provide performance tracking.
Complete other responsibilities as assigned.
Establish and maintain excellent working relationships with the key HSBC stakeholders.
Strong written and oral communication skills in English to communicate with clients by email and calls
Ability to adapt to changing priorities while managing requests from multiple stakeholders.
Provide a clear and concise response to their client queries.

To be successful in this role you should meet the following requirements:

Bachelors degree in business related field or equivalent work experience will be an advantage.
Good level of business acumen and commercial awareness.
Strong communication skills both written and verbal.
Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
Comfortable working in a fast-paced work environment; continually changing lines of communication technological advances etc.
Time management and organization skills with ability to manage multiple time sensitive tasks.
Analytical mindset.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need candidates with immediate right to work locally and no relocation need will be prioritised.

Youll achieve more when you join HSBC.

is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

Issued by HSBC HDPP

Required Experience:

Some careers shine brighter than others.If youre looking for a career that will help you stand out join HSBC and fulfil your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will tak...

Some careers shine brighter than others.

We are currently seeking an experienced professional to join our team in the role of GPS Client Service Specialist (CSS) Client Management.

In this role you will:

Open daily cases to track inquiries and manage cases to resolution within agreed timeline.
Resolve assigned cash management inquiries for all payment types (wire transfers ACH checks RTP) commercial cards statements billing reporting receivables and other core cash management services.
Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
Ensure that the process productivity quality and customer experience requirements are met in accordance with standards set.
Protect sensitive client and bank information by ensuring documents computers files and all confidential matters are appropriately handled as set forth by policy.
Ensure all activity documentation is complete to provide performance tracking.
Complete other responsibilities as assigned.
Establish and maintain excellent working relationships with the key HSBC stakeholders.
Strong written and oral communication skills in English to communicate with clients by email and calls
Ability to adapt to changing priorities while managing requests from multiple stakeholders.
Provide a clear and concise response to their client queries.

To be successful in this role you should meet the following requirements:

Bachelors degree in business related field or equivalent work experience will be an advantage.
Good level of business acumen and commercial awareness.
Strong communication skills both written and verbal.
Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
Comfortable working in a fast-paced work environment; continually changing lines of communication technological advances etc.
Time management and organization skills with ability to manage multiple time sensitive tasks.
Analytical mindset.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need candidates with immediate right to work locally and no relocation need will be prioritised.

Youll achieve more when you join HSBC.

Issued by HSBC HDPP

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

HSBC

HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.

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