Steelwrist UK is looking for an Aftermarket Manager

Oxfordshire - UK

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Steelwrist is the fastest-growing manufacturer of tiltrotators quick couplers and smart work tools for excavators worldwide. Our mission: make every excavator more efficient productive and versatile through innovative high-quality attachments backed by outstanding support.

With rapid international expansion (now in 19 countries and celebrating 20 years of momentum) customer satisfaction drives everything we do and aftersales excellence is at the heart of it. Were now expanding our UK team and seeking an Aftermarket Manager to own technical support dealer enablement and customer success across the UK & Ireland.

What youll do:

Deliver expert technical support (phone email and field-based) to dealers service partners and end customers troubleshooting hydraulics electrics mechanics and tiltrotator/quick coupler systems.
Manage on-site issue resolution primarily through our trusted dealer/service network with direct hands-on support when needed.
Plan and deliver high-impact technical training to strengthen our dealer and service partner capabilities.
Assess process and report warranty claims efficiently and fairly.
Serve as the key technical link between Steelwrist UK and our headquarters/production in Sweden including attending periodic service meetings in Rosersberg.
Build and nurture long-term trusted relationships with dealers service partners and customers nationwide.
Represent Steelwrist at key industry exhibitions and events across the UK.

The role at a glance:

Primarily office-based at our new UK headquarters in beautiful Bourton-on-the-Water Gloucestershire.
Involves regular national travel (UK & Ireland) occasional trips to Sweden for training/product meetings.
Full factory-based product training provided in Sweden.
Company vehicle phone laptop iPad supplied.

Who were looking for:

Solid technical foundation in heavy machinery strong knowledge of hydraulics electrics and general mechanics (plant construction agricultural or automotive sectors ideal).
Proven experience in field service technical support aftersales or similar roles at a dealership manufacturer or OEM.
Excellent communicator with a professional pragmatic and customer-first mindset you explain complex issues clearly and negotiate solutions effectively.
Technically curious logical problem-solver who enjoys hands-on challenges and continuous learning.
Reliable punctual and autonomous yet a true team player who takes initiative.
Aligned with our values: responsiveness simplicity and speed you thrive in a fast-paced results-driven environment where hard work meets genuine fun and camaraderie.

What we offer

Competitive remuneration package (salary benefits depending on experience).
Opportunity to shape aftersales in a high-growth UK subsidiary of a global leader.
Close collaboration with knowledgeable committed colleagues in the UK and Sweden.
Real career development in a dynamic innovative company.
Engaging work with variety technical problem-solving travel training delivery and industry exposure.
A supportive energetic culture: we work hard celebrate successes and enjoy the journey!

If youre passionate about heavy equipment love solving technical challenges and want to be central to customer success in a rapidly scaling business this is your chance to make a real impact.

Apply today send your CV and a brief note on your technical background and why Steelwrist excites you.

Steelwrist UK Unlocking excavator efficiency through world-class aftersales.