Senior Operations Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
Were looking for a Senior Manager of Service Delivery to lead end-to-end billing operations and query management. This role blends people leadership operational excellence client engagement and continuous process transformation to deliver scalable high-performing services.
Key Responsibilities
Service Delivery & Operations Oversee the full billing cycle ensuring accuracy timeliness and SLA/KPI compliance. Manage billing queries dispute resolution and root cause analysis. Drive process standardization automation and operational efficiency. Monitor dashboards and performance metrics.
Client Management Serve as the primary escalation point for billing and service-related issues. Build strong client relationships through regular governance reviews. Present performance insights improvement plans and value-add initiatives. Drive customer satisfaction and retention through proactive engagement.
People Leadership Lead mentor and develop high-performing teams. Manage workforce planning capacity and talent development. Foster a culture of accountability collaboration and continuous learning. Conduct performance reviews and succession planning.
Transformation & Continuous Improvement Identify automation opportunities (RPA AI-enabled tools workflow optimization). Lead digital transformation initiatives within billing and query management. Apply Lean/Six Sigma or process excellence methodologies. Implement best practices to boost productivity and cost efficiency.
Cross-Functional Collaboration Partner with Finance IT Sales and Compliance teams. Participate in RFPs solutioning and new client transitions. Support audits and compliance reviews.
Key Competencies Billing operations & query management expertise Client and stakeholder management Operational excellence & SLA governance People leadership and team development Transformation mindset with automation focus Strong analytical and problem-solving skills Executive communication and presentation skills
Qualifications
Bachelors or Masters degree in Finance Accounting or related field.
Experience in F&A or billing operations.
Experience in a leadership role managing large teams.
Experience in shared services BPO or global operations.
English level: B2/C1
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
