Junior Product Manager

Junior Product Manager (Training & Product Enablement Track)

• Location: Latin America (Remote)
• Employment: Full-time
• Working Hours: Must overlap with U.S. Pacific Time Zone

Overview

This is not a traditional junior product manager role.

We are an early-stage edtech startup building software used by U.S. schools. This role is designed as an entry point into product management through intensive hands-on training customer enablement and real-world product usage.

In the initial phase the role is strongly training- and onboarding-focused. You will spend most of your time helping schools learn how to use the product effectively leading product walkthroughs and ensuring successful adoption. This deep exposure is intentional: it is how you will build a strong foundation in the product and in real customer needs.

You will work directly with the founder. Over timeafter you have developed mastery of training customer workflows and product usage patternsthis role is expected to gradually evolve into fuller product management responsibilities including requirements definition and feature shaping.

This is an execution-first learning-heavy role. You will be in front of customers early developing fluency in the product before taking on ownership of product decisions.

Responsibilities

Product Training & Customer Enablement (Primary Focus Initial Phase)

• Lead product walkthroughs during kickoff onboarding and training sessions
• Train school staff on effective and correct system usage
• Explain workflows constraints and best practices in clear nontechnical terms
• Ensure customers are confident operating the product independently after go-live
• Identify common points of confusion and improve training materials and explanations
• Serve as the primary point of contact for product-related learning during onboarding

Customer Onboarding & Discovery

• Participate in onboarding calls and lead the product portion of discussions
• Ask structured questions to understand how each school operates
• Observe how customers actually use (or struggle with) the product
• Identify where school needs alignor do not alignwith current product capabilities
• Document gaps edge cases and usage patterns in a clear structured format
• Share findings regularly with the founder

Sales Support (Selective)

• Join select sales calls especially with larger or more complex districts
• Act as a product expert explaining functionality in practical terms
• Answer workflow-related and functional questions
• Share insights from sales conversations to improve training and messaging

Product Management Exposure (Later-Stage Gradual Transition)

• Contribute input toward product requirements after building sufficient context
• Translate recurring customer needs and training feedback into structured insights
• Help distinguish between training issues configuration gaps and true product needs
• Support prioritization decisions by grounding discussions in customer reality

Requirements

Core Capabilities

• Strong written and verbal English; ability to communicate with U.S.-based school administrators
• Comfortable leading training sessions and explaining systems step by step
• Clear patient communicator with nontechnical users
• Able to manage structured conversations and ask thoughtful follow-up questions
• Independent and self-directed

Technical Comfort

• Proficiency with modern software tools (Google Workspace spreadsheets documents)
• Ability to understand and explain system workflows and constraints
• Familiarity with tools such as Figma ticketing systems or similar is a plus
• Willingness to learn technical concepts quickly

Background (At Least One of the Following)

• Product support or customer support in a software environment
• Customer success onboarding implementation or training roles
• Business analysis or early-stage product roles
• Technical operational or systems-focused roles
• Edtech or education experience is helpful but not required

What We Are Looking For

• High learning velocity
• Strong curiosity and attention to how people actually use software
• Comfort being customer-facing early in a role
• Sound judgment in identifying training gaps vs. true product issues
• Comfort with ambiguity in an early-stage environment
• Interest in growing into product management over time

What This Role Is Not

• Not an immediately feature-owning product manager role
• Not a back-office or purely documentation-based position
• Not a passive support or ticket-only role
• Not highly structured or checklist-driven