Solution Support Specialist

Coppell, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Brinks Texas License #C00550

About Brinks:

The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers include financial institutions retailers government agencies mints jewelers and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds ideas and perspectives. We build a sense of belonging so all employees feel respected safe and valued and we provide equal opportunity to participate and grow.

Job Description

If you enjoy diagnosing technical issues and solving problems then we want to speak with to the role of Solution Support Specialist you will get to work with our end users in resolving their reported issues. You will be the initial impression on customers be a member of a talented support staff and will work directly with Solution Engineers and Account Managers every day to ensure our customer needs are met. This role will report directly to the Solution Support Manager.

If you would like to contribute your expertise to a focused cross-functional teams that achieve stunning results with no hopeless deadlines or ridiculous quotas then join us!

Requirements

In this role you would:

Provide top quality support to customer requests for technical support via various support platforms (phone web etc.)*
Actively engage in training end users on product use both over the phone and in person; may occasionally require travel*
Research log files for issues and escalate through the necessary internal channels*
Assist Solution Engineers/Account Managers with the daily management of existing customers*
Test end user functionality and aid in rolling out new versions to customers*
Record all customer interaction within Salesforces Service Console*
Work collaboratively within a cross functional team using agile methodology
Have flexibility in work schedule (some weekends required with offsetting weekdays off)
Contribute information to an online knowledge base for both internal and external use

Youre the one were looking for if you:

Desire to help resolve any issue presented from the customer
Have a basic understanding of retail specifically with regards to cash management
Are able to record issue resolutions in a professional manner as results are often shared with customers
Are willing to embrace change with a core desire to learn and enhance your skills
Thrive in a fast pace environment and want team members to challenge your ideas and solutions
Can demonstrate strong written and verbal communication skills and the ability to collaborate within a team
Have experience with or other support ticketing systems
Can project a professional and friendly phone demeanor

Whats Next

Thank you for considering applying for a job at Brinks. To be considered for this position you must complete the entire application process which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brinks. For more information about future career opportunities join our talent network like our Facebook page or Follow us on X.

Brinks is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status marital status protected veteran status sexual orientation gender identity genetic information or history or any other characteristic protected by law. Brinks is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Required Experience:

Brinks Texas License #C00550About Brinks:The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers include financial institutions retailers government agencies mints jewelers and other commercial opera...