Customer Service Representative

Wichita, KS - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Part-time

Description

Are you passionate about pets and love connecting with people who feel the same

At Chisholm Creek Pet Resort were seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry this role youll be responsible for greeting customers with a smile answering questions about our services and helping to ensure every pet and pet parent has a fantastic experience with us.

What Youll Do:

Say Hello! Cheerfully greet pets and their humans when they arrive at our resort.
Client Communication: Answer phone calls and emails with a positive attitude providing helpful information about our boarding grooming and daycare services; Provide basic information about pet care and resort policies to clients always keeping a customer-focused approach.
Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly.
Daily Front Desk Operations: Assist with check-ins and check-outs ensuring pets have everything they need for a comfortable stay; Check dogs into daycare boarding and grooming
Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments make notes on client and pet profiles and obtain relevant information as needed.
Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
Running Dogs: Escort our furry friends to play areas/kennels/etc.
Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed clean windows wipe down counters; keep desk papers etc. clean and organized
Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified expanded or reduced based on the evolving needs of the company.

If youre the right candidate wed love for you to join our team! Benefits for all team members at Chisholm Creek Pet Resort include discounted daycare and boarding for your own dog with additional benefits available for full time employees like medical/vision/dental plans and 401k! Pay starts at $11/hr.

Requirements

Our perfect customer service professional will embody these qualities:

Excellent communication skills: Phone interpersonal and written with proper spelling and grammar and a professional and friendly demeanor
Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
Customer Service Background: Previous experience in a customer service role preferred but not requiredbut a drive to meet and exceed client expectations is paramount
Flexibility: A flexible schedule. Willingness to work evenings weekends and holidays as needed.
Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
Physical Stamina: Able to handle/transport dogs of all sizes by leash and to keep upright and busy throughout a hectic shift
Dog Lover: Passion for working with animals a must!

Salary Description

$11/hr

Required Experience:

Unclear Seniority

Part-timeDescriptionAre you passionate about pets and love connecting with people who feel the sameAt Chisholm Creek Pet Resort were seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry this role youll be responsible for...