Company:
Marsh
Description:
This role is responsible for ensuring that client service standards are continuously improved through the Client Advisory function in UK Corporate & Commercial (excluding Enterprise) in order to enhance client service revenues through improved retention yield and expanded services.
Client Service Strategy
Embed a service culture throughout the Client Advisory function
Enhance the client renewal experience (e.g. digital solutions quality of reports and presentations technical advice and guidance etc.)
Work with the Client Advisory leadership across C&C to upskill the client advisory function and drive consistency in key areas of competency
Champion AI and digital solutions to digitise our Client Advisory colleagues and enhance the client experience
Drive Client Advisory colleague training and development including formal training programmes (e.g. Client Advisory Academy) and ad hoc training as required.
Client Advisory Advocacy
Act as the voice of the Client Advisory function identifying strengths weaknesses opportunities and threats
Lead Client Advisory forums
Identify and agree priorities with relevant stakeholders that enhance the client and colleague experience
Identify ways to improve colleague engagement and culture within the CA Community
Operational Efficiency
Regulatory
Ensure that Client Advisory service is in line with all existing and future regulation
Support and work closely with the National Technical Director to avoid E&O exposures and challenge our evolving infrastructure landscape
Work with the Assurance teams to evolve and deliver on the key metrics.
Multinational
What you need to have:
Proven experience in working in the Client Advisory arena at a senior level.
Excellent organisational skills with the ability to manage multiple projects.
Strong interpersonal and presentation skills
A good awareness of current C&C systems policies and processes
What makes you stand out:
Dynamic with previous client advisory and client facing experience.
A proven track record of working across regions offices and teams to highlight and address continuous improvement opportunities.
Dip CII qualified and working towards ACII is desirable.
Marsh Risk is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk visit or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background civil partnership status disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us at
Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
Required Experience:
Unclear Seniority
Company:MarshDescription:This role is responsible for ensuring that client service standards are continuously improved through the Client Advisory function in UK Corporate & Commercial (excluding Enterprise) in order to enhance client service revenues through improved retention yield and expanded se...
Company:
Marsh
Description:
This role is responsible for ensuring that client service standards are continuously improved through the Client Advisory function in UK Corporate & Commercial (excluding Enterprise) in order to enhance client service revenues through improved retention yield and expanded services.
Client Service Strategy
Embed a service culture throughout the Client Advisory function
Enhance the client renewal experience (e.g. digital solutions quality of reports and presentations technical advice and guidance etc.)
Work with the Client Advisory leadership across C&C to upskill the client advisory function and drive consistency in key areas of competency
Champion AI and digital solutions to digitise our Client Advisory colleagues and enhance the client experience
Drive Client Advisory colleague training and development including formal training programmes (e.g. Client Advisory Academy) and ad hoc training as required.
Client Advisory Advocacy
Act as the voice of the Client Advisory function identifying strengths weaknesses opportunities and threats
Lead Client Advisory forums
Identify and agree priorities with relevant stakeholders that enhance the client and colleague experience
Identify ways to improve colleague engagement and culture within the CA Community
Operational Efficiency
Regulatory
Ensure that Client Advisory service is in line with all existing and future regulation
Support and work closely with the National Technical Director to avoid E&O exposures and challenge our evolving infrastructure landscape
Work with the Assurance teams to evolve and deliver on the key metrics.
Multinational
What you need to have:
Proven experience in working in the Client Advisory arena at a senior level.
Excellent organisational skills with the ability to manage multiple projects.
Strong interpersonal and presentation skills
A good awareness of current C&C systems policies and processes
What makes you stand out:
Dynamic with previous client advisory and client facing experience.
A proven track record of working across regions offices and teams to highlight and address continuous improvement opportunities.
Dip CII qualified and working towards ACII is desirable.
Marsh Risk is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk visit or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background civil partnership status disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us at
Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
Required Experience:
Unclear Seniority
View more
View less
Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
