Job Description Summary

Job Description

Essential Responsibilities

• Responsible for the fulfillment of all orders from multiple existing streams: Projects Orders Unplanned Service Orders Plannable streams (Maintenance Top Issues Warranty CM&Us proactive campaigns) and Transactional Sales. Minor and major parts orders.

• Responsible for the Safe Operations at the warehouses in APAC including but not limited to central warehouse in India and Australia.

• Maintain Data integrity in RACES of content of orders adequate parameters costs management cost code and all the delivery dates and ETA.

• Define and coordinate strategies and action plans to face critical shortages as well as lead the expedite process with Sourcing and Global Planning on critical orders to guarantee proper priorities.

• Report On Time delivery metrics for the different streams and communicate updates of action plans and improvement projects to Senior Leadership acting as the fulfillment expert.

• Act as Fulfillment Lead escalation point of contact for teams outside Parts Org and key contact for customer inquiries customer complaint (issue) resolution process.

• Drive the adoption of standardized work practices at the warehouses and site storage locations including inventory control handling and storage standards.

• Lead cross-functional projects involving Planning Purchasing to improve materials flow and data accuracy between Sites Planning and Warehouse & Logistics

• Ensuring robust inventory management processes are in place and followed todrive Warehouse Inventory Excellence

• Identify root causes for performance gaps and implement corrective actions using data analytics and lean tools.

• Monitor and optimize key performance indicators such as inventory accuracy cycle count compliance order fulfillment rate receiving and fulfillment efficiency and standardization of kanban systems

Qualifications/Requirements

• This role requires significant experience in the Services & Customer Order and Fulfillment.

• Knowledge level is comparable to a Bachelors/Masters degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

• Oracle RACES R12 and Corella Experience

• Ability to lead manage and communicate with all levels of the business.

• Inclusive leadership style with a proven ability to build connections with the team through personal involvement and trust.

• Change agent with energy passion and enthusiasm to drive change.

• Strong analytical skills with the ability to interpret data identify trends and make data-driven decisions.

• Excellent communication skills both written and oral with the ability to interact effectively with all levels of the organization.

• Excellent interpersonal and negotiation skills with a proven ability to build and maintain positive working relationships with vendors suppliers and internal stakeholders.

• Ability to work in a fast-paced environment and adapt to changing work conditions.

• Strong quantitative and analytical skills; strong PC and database management skills

• Ability to work well under tight deadlines and frequently changing priorities

• Black Belt / Green Belt certified or quality certification

Additional Information