Chief of Staff — Execution & Operations | Hybrid

About the Company

EDGE Tutor is Asias fastest-growing tutoring outsourcing provider bringing the human edge in digital learning to education companies worldwide.

Founded in 2022 by Harvard alumnus Henry Motte de la Motte EDGE Tutor now serves partners in over 30 countries with global headquarters in New York London Colombo Singapore and Manila.

We connect the top 3% of rigorously selected online educators with global institutions delivering white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math Adult/Corporate English and high-stakes exam prep.

At EDGE Tutor we combine passionate educators with operational excellence to help education businesses scale and thrive globally.

About the Role

The Chief of Staff — Execution & Operations serves as the COOs execution partner ensuring that priorities translate into concrete action across the organization.
This role is ideal for a highly organized assertive mid-career operator who can drive follow-through across departments maintain operating cadence and ensure leaders deliver on commitments.
The Chief of Staff does not create strategy or manage departments. Instead they ensure that decisions made by leadership are executed tracked and completed.
Success in this role is measured by execution velocity reliability and organizational stability — not by administrative output.

Key Responsibilities

Organizational Execution & Follow-Through

Drive progress on COO priorities across functions.

• Translate COO directives into clear actions
• Assign owners and deadlines
• Track progress to completion
• Follow up consistently on commitments
• Escalate risks early

Operating Cadence Management

Establish and maintain a predictable rhythm for the organization.

• Set up recurring leadership meetings and reviews
• Ensure agendas inputs and outputs are clear
• Track action items from each session
• Maintain continuity between meetings

Accountability & Commitment Tracking

Ensure agreed actions actually happen.

• Maintain a centralized tracker of key initiatives and commitments
• Prompt leaders for updates and deliverables
• Challenge missed deadlines constructively
• Surface unresolved issues to the COO

Decision Velocity Support

Reduce delays caused by slow feedback cycles.

• Track pending decisions and approvals
• Gather required inputs from stakeholders
• Ensure feedback is returned within agreed timelines
• Prevent initiatives from stalling

Reporting Discipline & Dashboard Truth

Maintain reliability of organizational data and reporting.

• Prompt leaders for regular reports
• Follow up on missing or incomplete submissions
• Coordinate with BI team to maintain accurate dashboards
• Flag inconsistencies or risks

Critical Operational Threads

Support initiatives that directly affect revenue and delivery.

• Track contracts renewals and key obligations
• Monitor cross-functional projects
• Ensure handoffs across teams occur smoothly
• Coordinate response during urgent issues when needed

COO Proxy Support

When delegated represent the COO in internal meetings.

• Communicate priorities clearly
• Align stakeholders
• Drive decisions toward closure
• Report outcomes back to the COO

Qualifications

Required

• Bachelors degree in Business Operations Engineering or related field
• 36 years of experience in operations consulting program management or startup environments
• Strong organizational and time-management skills
• Clear written and verbal English communication
• Comfortable working with senior leaders
• High reliability and responsiveness
• Willingness to work closely with the COO in a hybrid setup

Preferred

• Experience in fast-growing companies or BPO environments
• Exposure to revenue-driven operations
• Familiarity with task-tracking or project-management tools (Notion ClickUp Asana etc.)
• Basic data literacy and comfort with dashboards
• Experience coordinating cross-functional initiatives

What This Role Is Not

Not an administrative assistant role
Not a strategy or planning role
Not a people-management position
Not responsible for performance coaching
Not responsible for hiring coordination or recruitment operations
Not responsible for creating board decks or executive presentations

What Success Looks Like

• Leadership commitments are tracked and completed reliably
• Meetings result in clear decisions and next steps
• Reporting cadence becomes predictable
• Decision turnaround time improves
• Fewer crises reach the COO unnecessarily
• The COO gains time to focus on growth and external priorities

Work Set-Up and Requirements

• Hybrid role: regular in-person working sessions in Metro Manila (COO Home Office)
• Flexible hours may be required depending on operational needs
• Desktop/laptop with Intel i5 (10th gen) or higher 8GB RAM minimum
• Minimum 25 Mbps internet with backup connection
• Backup power supply for at least 8 hours
  

Why Work With Us

• Impact at Scale: Directly enable organizational execution and growth at one of Southeast Asias fastest-growing startups
• Hybrid Culture: Balance structured flexibility with regular collaboration with senior leadership
• Professional Growth: Gain exposure to high-level operations cross-functional execution and leadership dynamics
• Appealing Compensation: Performance-driven salary with potential for growth