Customer Success Manager EMEA
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.
We are looking for a Customer Success Manager based in Cape Town South Africa who will be responsible for developing long-term relationships with our customers.
What will I be doing
- Collaborate closely with both internal teams and clients to ensure alignment and effective communication.
- Act as the voice of the customer by sharing feedback and insights with internal dLocal teams.
- Build and maintain strong long-term relationships with key customers becoming a trusted advisor and strategic partner.
- Work with customers to understand their business goals ambitions and challenges helping them achieve success through our solutions.
- Identify and prioritize customer strategic needs initiatives and deployment opportunities to develop project plans with clear milestones and objectives.
- Leverage data and analytics to generate customer insights measure impact and inform strategic recommendations and decision-making.
- Drive the development and implementation of Customer Success methodologies owning initiatives that enhance team productivity and performance.
- Partner cross-functionally with various departments within the company to deliver cohesive and impactful customer experiences.
What skills do I need
- Excellent communication and active listening skills with the ability to clearly convey complex ideas and build strong relationships with stakeholders.
- Self-motivated and solution-oriented demonstrating a proactive approach to problem-solving and decision-making.
- Strong multitasking and organizational abilities with proven success in fast-paced and dynamic environments.
- Must have an Undergraduate degree and 36 years of experience in Customer Success Management ideally within a B2B environment.
- Fluency in English both written and verbal is essential.
- Proficient in Excel with advanced data analysis and reporting capabilities.
- Minimum of 1 year experience in the payments/Banking industry is a significant advantage
- Background in Customer Success or Project Management with a demonstrated track record of achieving or exceeding program goals.
- Collaborative mindset and strong team orientation with a proactive and positive attitude.
- Presentable and articulate proficient in building decks handling data and managing objections.
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English Spanish or Portuguese classes.
- Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and depending on your role and location you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Simplify your cross-border payment operations in high-growth markets. Send and receive funds locally, reaching new customers. One easy integration, unlimited secure transactions.
