Service Sales Manager

Job Title:ServiceSales Manager

Reports To:VicePresidentof Power Center Operations

FLSA Code: Salary Exempt

Position Summary

The Service Sales Manageris responsible forincreasing Parts Sales with existing accounts andprospecting fornew accounts in their assigned territory. They willsolicitnew business andmaintainaccounts through face-to-face and phone contactsdevelopingnetworks and industry contactspromotingour value-added products and services andkeepingcustomer satisfaction a priority. The ideal candidate will achieve these goals with exceptional customer service skills and a results-driven attitude.

Essential Duties and Responsibilities

TheServiceSales Managerwillbe responsible for but not limited to the following duties:

• Communicate parts orders and delivery instructions to counter people while coordinating with the service department on service work.

• Activelyidentifyand develop new customer contacts to expand market share.

• Assistcustomers in solving problems and providing technical support.

• Act as a liaison between the customer and the company to ensure that the customers needs are adequately met.

• Keep abreast of new products competition and pricing trends.

• Coordinate relationships with New and Used Equipment prospects.

• Promote the sale of parts and accessories and act as an advisor to wholesale or retail customers.

• In conjunction with Credit managementestablishespayment methods for service and wholesale parts.

• Facilitate the set-up of a DEUTZ account with new customers to simplify doing business together.

• Follow up on and confirm customer requirements and orders to ensure satisfaction.

• Review special orders and pricing with the manager forapprovals.

• Deliver orders and pick up returns from customers as needed.

• Effectively and efficiently manage required reports and paperwork (budgets travel CRM call reports expense reports timesheets etc.).

• Focus on promoting DEUTZ service including Xchange engine and parts sales.

• Perform other duties to meet business needs.

Other Qualifications

• Excellent communication skills both oral and written with the ability to work with multiple departments and personalities.

• Exceptional attention to detail and follow-through under tight timelines and pressured situations

• Outstanding priority management time management and organizational skills

• Ability to self-start and work without close supervision understand what needs to be done and take the required actions.

• Capable of analyzing data and interpreting the results to drive solutions.

• A high-energy results-driven individual that is process oriented with the ability to implement continuous improvement initiatives.

Supervisory Responsibility

• Individual Contributor

Travel Requirements

• Frequent weekly travel within the territory and quarterly travel to other local and outside assigned territory locations may berequiredwith overnight stays.

MinimumRequirements

• Mustpossessa valid drivers license be insurable by the company and canoperatea company vehiclein accordance withall state and federal laws company policies and guidelines.

• Basic knowledge of Microsoft Office (Work and Excel).

RequiredRequirements

• High SchoolGraduate orG.E.D

• 3 years of recent/relevant experience with outside sales.

• 3 years experience in sales of parts and services in the engine industry.

Physical Requirements:

• Manufacturing assembly and warehouseenvironment.Subject to noise dust diesel fuel oil and extreme hot/cold temperatures.No A/C.

• Ifemployeeis in the office area the noise level in the work environment is usually quiet to moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any related duties as assigned by their supervisor.

EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit competence performance and business needs. We do not discriminate on the bases of any status protected under federal state or local law. Applicants will be considered regardless of their race color sex gender identity or expression age religion creed national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local addition to complying with all applicable laws DEUTZ also has a strong corporate commitment to inclusion.