Strategic Operations Associate

Role Purpose 

The Strategic Operations Associate is responsible for ensuring cadence accountability and follow-through across executive-led initiatives and strategic work. 

This role exists to remove the operational burden from executives and senior stakeholders by capturing outcomes from high-level discussions and ensuring agreed actions are progressed tracked and completed quietly proactively and without friction. 

Success in this role means work progresses as expected without escalation surprises or repeated reminders. 

Role Overview 

You will sit within a central Strategic Operations team and be aligned day-to-day with a specific executive (or a small number of executives with related remits). 

While aligned closely to an executive you will report centrally ensuring consistency clear standards and development support. 

This is a cross-functional execution role working across sales product delivery marketing and leadership teams to ensure initiatives move forward as intended. 

Key Responsibilities (Level 1 Core Expectations) 

• Attend executive-led meetings and capture clear high-quality notes 

• Translate discussions into concise actions owners and deadlines 

• Own post-meeting follow-through ensuring actions progress as agreed 

• Proactively chase owners in a supportive and professional manner 

• Maintain trackers and cadence mechanisms to ensure visibility and momentum 

• Work closely with Executive Assistants to coordinate meetings manage sequencing and support effective cadence across initiatives 

• Act as a point of continuity across initiatives ensuring nothing stalls or is forgotten 

• Provide clear status updates when required focused on action and progress not reporting for reportings sake 

What Success Looks Like 

When this role is working effectively: 

• Meetings result in clear outcomes and actionable next steps 

• Agreed actions are progressed and completed without the need for escalation 

• Stakeholders experience timely structured follow-up that supports delivery 

• Executives have confidence that commitments are being tracked and actioned 

• Momentum is maintained across initiatives through consistent cadence 

• Risks delays or blockers are identified and surfaced early 

What This Role Is Not 

This role does not: 

• Own strategy or direction 

• Replace executive decision-making 

• Serve as general admin without purpose 

• Act as the single point of accountability for outcomes 

Behavioural Traits & Mindset 

We are looking for someone who: 

• Is highly organised and detail-oriented 

• Is comfortable working with senior stakeholders 

• Follows through relentlessly and reliably 

• Communicates clearly and professionally 

• Anticipates issues and acts early 

• Builds trust through consistency 

• Takes pride in being the reason things move forward 

• Demonstrates a growth mindset with curiosity and a willingness to learn through exposure to senior conversations and complex initiatives 

Progression Opportunity (Not a Day-One Expectation) 

High performers in this role may progress towards: 

• Thinking more proactively on behalf of executives 

• Anticipating needs without instruction 

• Shaping execution not just tracking it 

• Operating with greater autonomy to represent executive priorities 

Progression is earned through consistency judgement and trust. 

Why This Role Matters 

This role plays a critical part in ensuring executive time is used effectively and that strategic initiatives translate into real outcomes. It offers exposure to senior leadership cross-functional work and a clear development pathway for individuals to progress into broader operational strategic or functional roles within the areas and leadership teams they support. 

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time