Analyst (Data Operation Client Operation)

Acts as the liaison between the clients commercials and various operational teams. This role advises suggests and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters without sales activities as well as builds operational trust in the data and its quality. This role is a client-facing role.

1. Responsible for the efficient layout of the databases including the submission of proactive suggestions to the client to simplify the databases and to speed up the processes.
2. Might be dedicated to the sort set of clients (less complex) within a specific industry group and maintain a strong relationship with them.
3. Advises suggests and discusses solutions with the client and commercial team in regard to client requirements and plays an interface role between client commercial teams and operations.
4. Acts as the advocate or support of clients to constantly improve our technical solutions and processes in order to meet our competitive position as market leader.
5. Ensure direct communication with the client (face to face phone mail) especially in case of escalations.
6. Builds market knowledge locally to ensure capability of consulting clients proactively on industry trends and recommend data improvements.
7. Generates status reports for client projects and supervises the performance in regard to the expectations.
8. Keep track of contractual obligations in relation to quality and prioritizes workload / escalates accordingly to mitigate potential penalty risks.
9. Coordination of technical specifications directly with the client.
10. Build strong network and Nielsen image at client side to support NPS score.

Qualifications :

1. Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification
2. Good understanding of the local FMCG industry
3. Good relationship management skills to effectively liaise with commercial clients and various operational teams
4. Well-developed analytical skills and very good attention to details
5. Proactive attitude in recommending suitable solutions demonstrates a Can-Do & results-oriented attitude
6. Ability to work effectively in a team to achieve goals together
7. Problem solving skills
8. Time management skills
9. Strong communication both verbal and written easiness in presenting complex operational topics in a simple way
10. Good Excel knowledge is a must

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time