Loyalty Retention Specialist Long Beach BMW

The Loyalty Retention Specialist is responsible for building dealership and brand loyalty and/or retention by ensuring our previous customers return to lease or purchase new vehicles. This role requires highly engaged management of the dealership loyalty and daily interaction with customers via multiple communication methods on a scheduled basis. This high-visibility role is critical to the dealerships overall success and presents a great opportunity and career path within Sonic Automotive.

The Loyalty Retention Specialist will report directly to the Loyalty Manager if applicable or Sales Manager

Duties and Responsibilities:

Responsible for direct communication with the dealerships loyalty of previous lease and loan customers

Adhere to the dealerships loyalty process for previous lease and loan customers

Deliver a VIP experience to dealerships loyalty customers to ensure repeat business

Ensures the dealership achieves and/or exceeds Financial Services and/or OEM stated retention goals

Must multi-task and work within multiple systems (CRM OEM Financial platform retention specific sites etc)

Contact customers via phone email and text to communicate lease/loan end information

Continuous follow up with retention customers starting at a designated time period defined by Sonic standards prior to maturity date or end of contract

Tracks all guest contact and communicates outcomes with management team

Utilizes knowledge of customers current vehicle ownership (vehicle type monthly payment etc) to provide end of term solutions to meet the customer need

Provide and speak to replacement payment options (lease loan cash)

Schedule appointments for pre-inspections and new vehicle test drives (where applicable)

Qualifications :

• Minimum 1 year automotive retail experience

• Able to set priorities multi-task achieve goal and obtain buy-in

• Proficient in CDK CRM (Elead)

• Exceptional communication skills both written and verbal

• Ability to establish and maintain strong internal and external relationships

• Strong organizational and time management skills

• Must be adaptable to change

• Proficient in Microsoft Word Excel PowerPoint and Outlook

Required:

•  All applicants must be authorized to work in the USA.
•  Valid Drivers License and good driving record.
•  All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test credit report and valid driver license.

Additional Information :

Its time to make the most important move of your career.  From our cooperative team-based approach; to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time