Remote Triage RN Clinical Contact Center, Part-time, Rotating (Must reside in IL, IN, IA, WI, OH, MO, MI, or FL)

The Triage RN Access reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The Triage RN Access provides clinically expert virtual triage their role the triage nurses serve as a liaison between the patient and their physician by assessing the presenting problem or chief complaint utilizing targeted evidence based triage protocols to identify acuity and develop appropriate care advice and next-step recommendations. 

Responsibilities:

• Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts Patients First. 
• Establish positive first impressions with patients and customers establishing a role as patient advocate
• Triage all incoming telephone calls and electronic messages prioritizing and resolving involving the provider as appropriate successfully completing the communication cycle. 
• Incorporates critical thinking to develop implement and update an individualized plan of care based on identified patient care and learning and needs
• Asks key questions to gain insight into the patients clinical condition and able to adjust approach as needed to get necessarily information
• Document all communications in the electronic medical record
• Schedules patient for visit with provider as appropriate based upon protocols 
• Follows triage protocols in place for the department
• Assist in scheduling appointments for patients with providers within NM. 
• Assist in orientation of new staff members. 
• Assist in specific process improvement projects 
• Participates in departmental quality improvement activities
• Uses effective service recovery skills to solve problems or service breakdowns when they occur 

Qualifications :

Required:

• Graduate of accredited RN program 
• 2 years of ambulatory care experience
• Registered Nurse License issued by State of Illinois 
• Current AHA BLS Provider certification 

Preferred:

• BSN
• Specialty certification upon eligibility

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 

Remote Work :

Yes

Employment Type :

Part-time