Assistant Housekeeping Manager

What you will be doing: 

The Assistant Housekeeping Manager assists the Director of Housekeeping in managing all aspects of the department inclusive of all public areas and laundry facility; maintaining the highest standard of cleanliness in all guestrooms and public areas; recommending and implementing procedural changes; and managing the department.

Requires 2 years upscale hotel housekeeping management experience required. 

• Must be hospitality-oriented able to work well in stressful and high-pressure situations.
• Must be a team player and enjoy working on and with teams of people.
• Ability to acquire and maintain relationships e.g. team members and guests.
• Excellent work ethic interpersonal and organizational skills.
• Ability to grasp lift carry or otherwise move materials weighing up to 30 lbs.
• Ability to move throughout building bend stoop and reach to assist other team members i.e. room attendants and housemen to complete their individual tasks if situation demands.
• Excellent verbal and written English skills.
• Must be computer-literate in Word and Excel and have knowledge of a hotel rooms management system i.e. HotSoS Opera or other.
• Must be able to work evenings weekends and holidays.
• Perform daily inspection of all public areas guestrooms exterior of building and back house areas to ensure that the highest standards are met.
• Monitor progress ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.
• Supervise the housekeeping staff; providing open communication training coaching counseling and providing performance feedback to ensure maximum efficiency.
• Train recommend performance evaluations resolve issues provide open communication and recommend discipline and/or termination when appropriate.
• Ensure compliance with accident/loss prevention programs health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Respond to guest questions. Provide guest assistance direction and information as requested.
• Perform other duties as assigned requested or deemed necessary by the Director of Housekeeping

Qualifications :

Your experience and skills include:

Service focused personality is essential and previous leadership experience required

Prior experience working with Opera or a related system

Proven ability to build and maintain good relationships with all stakeholders Communicate thoughts actions and opportunities clearly with strong networking skill

Ability to lead by example believe in a strong team culture and set the scene for high performance
 

Additional Information :

Ideally situated steps away from Fifth Avenue Times Square and Grand Central Station Sofitel New Yorks 398 spacious guest rooms and suites provide a haven in the midst of the hustle and bustle of the city.  With French inspiration our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We are 280000 women and men placing people at the heart of what we do and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrows hospitality.
To join our Group please visit  Work :

No

Employment Type :

Full-time