Customer Relations Representative, China

Beijing - China

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Relations Representative China

At FLS service is at the heart of everything we do.

We are looking for a Customer Relations Representative (CRR) to act as the vital link between our strategic customers and our internal operations. This is a mission-critical role where youll translate customer demand insights and feedback into actionable operational plans ensuring seamless coordination supply reliability and service excellence.

This is not a sales-target-driven role. This is about operational alignment customer partnership and execution excellence.

About the Role

As a CRR you will serve as the primary point of contact between FLS and designated customers ensuring expectations are clearly understood internally aligned and consistently delivered.

You will operate at a tactical level coordinating across Sales Demand Planning Manufacturing Repairs Field Services and Supply Chain to ensure customer requirements are translated into measurable performance outcomes.

You will act as the glue between customer expectations and internal operations.

Your responsibilities

Build and maintain strong trust-based relationships with key customers
Provide pre- and post-sale customer support via phone email chat and site visits
Coordinate order management resolve delivery issues and manage claims
Follow up on service contracts and ensure SLA adherence
Improve forecast accuracy by analyzing demand trends stock levels and parts consumption
Align contractual agreements (FPAs Consignment Stocking Agreements) with operational planning
Monitor daily KPIs and SLAs to ensure high service reliability
Identify service gaps and drive continuous improvement initiatives
Keep CRM updated and collaborate across stakeholders
Act as a go-to resource for colleagues needing guidance
Promote a strong culture of personal and team safety

Required skills

Bachelors degree in Engineering Supply Chain or related field
2 years experience in a B2B operational customer support or supply chain role
Experience in mining heavy industry or industrial environments preferred
Strong analytical thinking and forecasting capability
Excellent communication and stakeholder management skills
Comfortable working cross-functionally in a structured environment
Fluent English

Why Join FLS

Work with an industry leader with a strong installed base and long-term customer partnerships
Be part of a team that drives operational excellence and service reliability
Contribute to sustainable growth and continuous improvement
Join a collaborative high-performance environment where service truly matters

As an equal opportunity employer FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are the stronger our team our commitment to equal opportunity and eliminating bias we kindly request that you exclude personal information such as age ethnicity marital status number of children and photographs from your application materials.

FLSmidth is the leading supplier of engineering equipment and service solutions to customers in the mining and minerals industries for more information please visit Experience:

Unclear Seniority

Customer Relations Representative ChinaAt FLS service is at the heart of everything we do.We are looking for a Customer Relations Representative (CRR) to act as the vital link between our strategic customers and our internal operations. This is a mission-critical role where youll translate customer ...