Customer Service Coordinator

Main Responsibilities: 

Coordinate customer oriented communication  

• Provide front line customer interface through phone/e-mail/website generating quotes sales orders equipment updates transfer of technical requests to regional technical team all in a fast efficient effective and customer centric manner.  

Ownership of service back office administration

• Administration of service work: Quotation service/part order trips shipment report and invoice in Company ERP system and follow them up. 

• Receive customer and internal field service communication and process these reports in the most effective and efficient manner like service reports expense reports  

• Align with F&A department for the service invoicing and cost control and contacting customers for the payment closing.  

Support service sale and marketing 

• Prepare the quotation / paper work for Service product like Upgrade Insurance Training.  

• Promote Tomra service products toward customer needs.  

• Maintain service contracts in organized manner and ensure all of the tems to deliver are in full execution.  

• Coordinate with Markerting to comercialize the service marketing materials  

Lead stock administration & Support import and export   

• Local spare stock and tools administration. Assistant for the stock level management.  

• Support parts export/Import coordinate procurements to suppliers and Tomra entities in the most effective and cost efficient manner.  

Additional Responsibilities 

• Assistant to service manager on services KPIs & performance including customer satisfaction. 

• Support documentary needs for service engineers to ensure the travelling convenience Visa Flight Hotel  

Qualifications :

• A minimum Bachelors Degree or related Customer Support field required.  

• 1-3 years previous experience in logistical coordination service/customer support in a high technology equipment or instrument company highly desirable.  

• Proven teamwork skills excellent interpersonal written and oral communication skills. 

• Analytical skills & Project management skills. 

• Socially outgoing ability to handle stress can handle flexible working schedule.  

• English skill level in verbal and writing communication.

其他信息 :

1. Position available for start-up as soon as possible.

2. Probation period: 2 months.  
 

Remote Work :

No

Employment Type :

Full-time