Eligibility Specialist III
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Job Location:
Waterbury, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Benefit Service Center (BSC Call Center) is seeking a Eligibility Specialist III to join our team.
This position serves as the first point of contact for complex case questions from staff partners and customers. Success in this role requires strong technical knowledge emotional intelligence patience sound judgment and the ability to balance accuracy with efficiency in a fast-paced this role youll work with a wide range of staff meeting them where they are in their learning and adapting your coaching style to support growth for each individual. This role also requires close collaboration with three other Senior team members to ensure consistency communication and shared support across the unit.
This position requires a strong understanding of the job specifications and expertise in benefit eligibility determination. You are expected to serve as a subject matter expert and resource for policy process and complex eligibility questions.
Were looking for someone who:
- Is confident in eligibility determination policy and business processes
- Communicates clearly and professionally (in writing in person and by phone)
- Provides constructive feedback and supports a wide range of learning styles
- Onboards and mentors staff through coaching shadowing and training
- Remains calm compassionate and solution-focused under competing priorities
- Contributes to a positive respectful and collaborative team culture
Who May Apply
This position Eligibility Specialist III (Job Requisition #54512) is open to all State employees and external applicants.
If you would like more information about this position please contact Erin McSweeney at .
Resumes will not be accepted via e-mail. You must apply online to be considered.
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the accordance with AHS Policy 4.02 Hiring Standards Vermont and/or national criminal record checks as well as DMV and adult and child abuse registry checks as appropriate to the position under recruitment will be conducted on candidates with the exception of those who are current classified state employees seeking transfer promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Environmental Factors
Duties are performed in a standard office setting during standard State office times. Some travel may be necessary for which private transportation must be available when a State Fleet vehicle is unavailable. Stressful interactions with upset or emotional customers over the phone and in person will occur. Staff workload may be heavy at varying times. Occasionally work outside of typical business hours may be expected.
Minimum Qualifications
18 months or more of combined experience at the level of Eligibility Specialist I or Eligibility Specialist II.
Total Compensation
As a State employee you are offered a great career opportunity but its more than a paycheck. The States total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation including:
- 80% State paid medical premium
- Dental Plan at no cost for employees and their families
- Flexib
- le Spending healthcare and childcare reimbursement accounts
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation457(b) plan
- Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
- Low cost group life insurance
- Tuition Reimbursement
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds perspectives and skills. The State does not discriminate in employment on the basis of race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service membership in an employee organization family medical history or genetic information or family or parental status. The States employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
The Vermont Department of Labor (VDOL) provides labor-related services for the unemployed, employed, and employers. For the unemployed VDOL administers the state's unemployment insurance program and offers resource centers furnished with computers and other job-hunting resources. VDOL ... View more
