Florist Johannesburg Marriott Hotel Melrose Arch

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

POSITION SUMMARY

Prepare design and maintain floral arrangements for public areas guest rooms Guest Relations Front Office Greatroom & Bathrooms Offices Host Restaurant Lift Landing restaurant outlets (Archer Bar Keystone M-Club Bistro 1& 2 banqueting venues and special events. Receive and inspect floral shipments ensuring quality and accuracy. Maintain a clean organized and safe floral workspace and storeroom. Deliver floral arrangements onsite or offsite as required and ensure timely followup with requesting departments or customers.

Follow company policies and procedures maintain professional appearance and uphold confidentiality and safety standards. Provide exceptional service to internal and external guests respond to requests professionally and build positive working relationships across departments. Perform additional duties as requested by management.

CRITICAL TASKS

Floral Operations

Trim water condition and prepare flowers for display using required accessories.
Receive flowers from suppliers verifying order quantities refusing unacceptable stock and logging received items.
Design and create floral arrangements for public areas outlets banquets events and guest rooms.
Deliver arrangements to property locations or off-site venues as required.
Follow up with departments/customers to ensure floral orders meet expectations.
Coordinate set-up of floral displays for events and functions.
Maintain a clean orderly storeroom and complete shop-cleaning checklist before closing.
Maintain floral inventory and ensure correct storage practices.
Maintain a clean safe and organized floral workspace and storeroom completing cleaning checklists as required.
Perform additional ad hoc duties related to floral operations plant care and event support as required by management
Provide recommendations on floral design enhancements seasonal flowers and plant replacements to improve overall guest experience and presentation.

Guest Relations

Welcome and acknowledge guests according to company standards.
Anticipate guest needs and respond promptly and professionally.
Thank guests with genuine appreciation.

Communication

Speak clearly professionally and courteously with guests and coworkers.
Answer telephones using correct etiquette.
Share relevant information discreetly.

Working With Others

Support coworkers respectfully.
Build positive relationships with all departments.
Handle sensitive issues with professionalism.

Safety & Security

Report accidents immediately.
Follow safety procedures for equipment and chemicals.
Use PPE and proper lifting techniques.

Policies & Procedures

Follow company policies SOPs and standards.
Maintain professional appearance.
Protect company assets and confidentiality.

Physical Tasks

Reach bend twist lift up to 25 lbs.
Walk or stand for extended periods.
Inspect equipment and flowers.

CRITICAL COMPETENCIES

Analytical: Learning Decision-Making Computer Skills Problem Solving

Interpersonal: Customer Service Teamwork Diversity Relations

Communication: Listening Writing Telephone Etiquette English Proficiency

Personal Attributes: Positive Demeanor Integrity Adaptability Initiative

Organization: Multi-tasking Time Management Planning Detail Orientation

Computer Skills: Microsoft Office

PREFERRED QUALIFICATIONS

Education: Matric or equivalent

Experience: Minimum 1-year related work experience

EMPLOYEE RIGHTS & OBLIGATIONS

Right to discuss service improvements.
Obligation to perform duties properly and follow laws.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Preference will be given to South African nationals in line with government employment policies.

DescriptionPOSITION SUMMARYPrepare design and maintain floral arrangements for public areas guest rooms Guest Relations Front Office Greatroom & Bathrooms Offices Host Restaurant Lift Landing restaurant outlets (Archer Bar Keystone M-Club Bistro 1& 2 banqueting venues and special events. Receive and...