Cluster Human Resources Assistant Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

POSITION SUMMARY

Core HR Administration & Compliance
Answer incoming telephone calls using professional etiquette; accurately record and relay messages while maintaining confidentiality.
Create maintain and secure employee and applicant filing systems ensuring accurate record keeping in line with company policies and South African labour legislation.
File track and process employment applications interview documentation reference checks and onboarding paperwork.
Create and maintain new employee personnel files ensuring completeness of documentation such as contracts identification eligibility documents and policy acknowledgements.
Ensure accurate maintenance of all employee records including interview documents compliance forms orientation checklists and other required HR documentation.
Maintain confidentiality and security of employee and property records at all times in accordance with POPIA company standards and ethical HR practice.
Prepare type proofread and distribute HR correspondence reports memoranda and internal communication using computer based systems.
Audit and coordinate the secure distribution of paychecks and assist with payroll administration processes where required.

Recruitment Hiring & Onboarding
Assist management in screening CVs coordinating interviews conducting assessments and supporting the selection of new hourly associates using approved recruitment systems and tools.
Monitor and support all recruitment and hiring processes to ensure compliance with company policies and South African labour legislation including fair labour practices and non discrimination.
Communicate job offers to successful candidates and provide clear guidance on required onboarding documentation for first day of employment.
Support onboarding processes by ensuring completion of induction documentation policy acknowledgements and statutory forms.

Employee Communication & Relations
Act as a first point of contact for employee HR related queries requests and concerns providing accurate information or escalating matters appropriately.
Inform HR Management of employee relations matters trends or potential risks within the hotel or division.
Design update and maintain employee communication bulletin boards ensuring visibility of recruitment notices promotions transfers policy updates and statutory information.

Post all required legal regulatory and Human Resources notices in designated employee areas ensuring ongoing legislative compliance.
Handle sensitive employee issues with tact discretion diplomacy and confidentiality.
Actively listen to employee concerns and respond professionally supporting a fair respectful and inclusive work environment.

Safety Security & Legislative Compliance
Report all work related accidents injuries or incidents immediately to management in accordance with company procedures and occupational health and safety requirements.
Identify unsafe work practices or conditions and correct them where possible or escalate concerns to management and safety personnel.
Follow and promote company and departmental safety and security policies to ensure a clean safe and secure workplace.
Support compliance with South African labour legislation including but not limited to:
oEmployment equity administration support
oBasic Conditions of Employment compliance
oOccupational Health and Safety documentation coordination
oFair disciplinary and grievance process administration support
Maintain accurate records related to employee wellbeing attendance leave administration and statutory compliance where required.

Policies Procedures & Professional Conduct
Protect the privacy and security of guests employees and company information.
Maintain confidentiality of proprietary materials and sensitive HR data at all times.
Adhere to company and departmental policies and procedures.
Ensure uniform nametag and personal appearance are clean hygienic professional and compliant with company standards.
Perform additional reasonable duties as requested by HR Management or Supervisors.

Guest Relations & Service Excellence
Assist other departments and employees to ensure adequate coverage and seamless guest service delivery.
Maintain a service oriented mindset that supports Marriotts commitment to exceptional guest experiences even within HR operations.

Communication & Professional Interaction
Communicate clearly and professionally with guests employees managers and supervisors both verbally and in writing.
Discuss work related matters discreetly avoiding public areas of the property.
Prepare review and edit written documents to ensure accuracy professionalism and completeness.
Answer telephones using Marriott service standards including prompt response courteous tone appropriate call handling accurate message taking and professional call transfers.

Working with Others & Team Collaboration
Support all co workers and treat everyone with dignity respect and fairness.
Develop and maintain positive productive working relationships across departments.
Partner with colleagues and management to promote teamwork operational efficiency and common hotel objectives.

Systems Administration & Physical Tasks
Enter retrieve and manage work related information using computers and HR systems.
Perform light physical tasks as required including moving or lifting objects up to 10 pounds.

Critical Competencies
Professional & Technical Skills
Strong computer skills including Microsoft Office
Excellent administrative and organizational ability
High attention to detail and accuracy
Effective time management and multitasking
Communication & Interpersonal Skills
Clear verbal and written communication
Active listening skills
Customer service orientation
Ability to engage professionally across diverse employee groups
Personal Attributes
Integrity and confidentiality
Positive and professional demeanor
Dependability and accountability
Strong presentation and professional appearance
Ability to work effectively in a team based hospitality environment

Preferred Qualifications
Education: High School Diploma / Grade 12 or equivalent
Experience: Minimum of 1 year relevant HR or administrative experience (hospitality advantageous)
Supervisory Experience: Not required