Connectivity Specialist Condition Monitoring

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Reliable equipment information transmission is critical to provide high-quality Condition Monitoring services.

In this role you will enable this two ways: first by establishing the sources of machine data and secondly by making sure connections are maintained to monitor the health of customers fleets. You will do this via global customer deployments asset enrollments as well as telematics-related projects analysis and maintenance activities.

This role starts with customer focus combines it with technical expertise and cross-functional collaboration to yield positive outcomes leading to brand loyalty. Information is the lifeblood that youll keep flowing to maintain our customers equipment operating at peak health levels.

What you will do:

Global Deployment and Enrollment Support

• Work with global deployment team internal and external partners to connect and enroll equipment to support Condition Monitoring service delivery

• Perform connectivity readiness assessments and resolve pre-deployment issues

• Support pre-deployment collaboration tied to forecasting and planning activities including hardware software subscription site etc.

Connectivity Quality Assurance

• Work with global teams to drive reliable equipment information flow

• Apply urgency to resolve disconnection issues collaborating across the matrix with customer focus as the driving force

• Utilize both hardware and software knowledge to resolve issues

Telematics Projects and Analysis

• Use technical curiosity to look for proactive solutions to repetitive connectivity issues; have a Permanent Corrective Action mindset

• Lead connectivity-related projects that impact not just the Condition Monitoring team but the broader enterprise

• Be the teams Subject Matter Expert in all things connectivity-related

What skills will you have:

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to Connectivity-Related situations.

Customer Support Policies Standards and Procedures: Knowledge of the organizations customer support policies standards and procedures; ability to coordinate teams through all issue resolution interactions with Customer Focus as the guiding principle.

Technical Knowledge: Knowledge of technical aspects of hardware and software products as it relates to equipment connectivity.

Reliability Management: Knowledge of software and hardware reliability management; ability to develop and use principles methodologies and metrics that increase product performance and reliability.

Performance Measurement and Tuning: Knowledge of system performance and testing; ability to monitor measure and optimize performance of complex communication systems.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches tools and techniques; ability to anticipate recognize and resolve technical issues on hardware software application or operation as it relates to telematics systems.

Top candidates will also have:

• Technical Engineering Degree

• Experience engaging directly with customers and/or Cat dealers.

• Background in cross-functional project-based teamwork (product development 6-Sigma CPI etc.)

• Experience with Product Link MineStar Condition Monitoring and/or other Caterpillar communication systems or services

Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

• Competitive remuneration package

• Attractive Bonus and Share options

• Career development with global prospects

• A strong commitment to safety and your wellbeing

• An inclusive workplace culture focused on quality customer service and the environment

• A commitment to diversity and inclusion equal opportunity and equal outcome

• SMART spending APP

• The opportunity to do truly meaningful work in a supportive constructive culture that encourages you to make the most of your talents.

Additional Information

Please frequently check the email associated with your application including the junk/spam folder as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.

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Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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