Call Center Representative

Naperville, IL - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

We are looking for a professional and customer-focused Call Center Representative to join our insurance team at Ascendant Insurance Solutions. The ideal candidate will be responsible for handling inbound and outbound calls assisting customers with policy inquiries processing service requests and providing accurate information about insurance products and claims.

Key Responsibilities:

Answer inbound calls and respond to customer inquiries regarding insurance policies
Make outbound calls for follow-ups renewals and payment reminders
Explain policy coverage benefits premiums and billing details
Assist customers with policy changes updates and cancellations
Document all customer interactions accurately in the CRM system
Guide customers through claims filing procedures
Verify policyholder information and coverage details
Process endorsements renewals and basic policy adjustments
Escalate complex issues to supervisors or licensed agents
Identify cross-selling and upselling opportunities
Provide product information for auto home health or life insurance
Transfer qualified leads to licensed insurance agents
Ensure all interactions comply with insurance regulations
Maintain strict confidentiality of customer information

Qualifications:

High school diploma or equivalent
Previous call center or customer service experience (insurance experience is a plus)
Strong verbal and written communication skills
Ability to handle high call volumes professionally
Basic computer skills and familiarity with CRM systems
Strong problem-solving abilities

If you are a proactive individual with excellent communication skills attention to detail and a passion for delivering exceptional customer service in a fast-paced environment we encourage you to apply for this exciting opportunity.

Job Description:We are looking for a professional and customer-focused Call Center Representative to join our insurance team at Ascendant Insurance Solutions. The ideal candidate will be responsible for handling inbound and outbound calls assisting customers with policy inquiries processing service ...