Call Center Representative- Brownville TX

Call Center Representative

The Call Center Representative will be responsible for handling inbound and outbound calls providing excellent customer service and supporting sales efforts. This role is based in the Brownsville Office and requires a bilingual individual fluent in both Spanish and English.

Responsibilities:

• Essential duties and responsibilities include but are not limited to those listed below:
• Support 40-50 inbound calls per day.
• Make 5-6 outbound sales lead calls per day when inbound call volume is low.
• Address customer inquiries and resolve billing issues.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products and services.

Qualifications:

• Bilingual - Spanish and English.
• Call center background.
• Good communication skills.
• 1 year of experience in a similar role.

Shift/Hours:

• 7:00 AM - 3:30 PM with availability for 8:30 AM - 5:00 PM.
• Working one Saturday a month with one day off during the week.

Benefits

This position offers a competitive hourly rate and a comprehensive benefits package. Employees enjoy a 401(k) with employer matching. The time off program includes 8 paid holidays 3 floating holidays and 15 days of paid time off. The company provides medical dental and vision insurance life insurance and the option to enroll in an HSA with employer contributions. Additionally employees receive monthly allowances for internet and cell phone expenses.

Omni Fiber provides equal employment opportunities to all qualified applicants and employees and administers all aspects and conditions of employment without regard to the following: Race Color Age Sex Sexual orientation Gender Gender identity Religion National origin Pregnancy Physical or mental disability Military or veteran status or Genetic information. Equal employment opportunity applies to but is not limited to employment status training promotion demotion transfer leaves of absence and termination.

Required Experience:

Unclear Seniority