Customer Solutions Representative | CSR

Customer Solutions Representative (CSR)
Location:Onsite- Abilene TX
Pay Rate:$19.00 per hour
Start Date: ASAP

Position Overview

We are seeking a dedicated and service-driven Customer Solutions Representative to support workforce services within a high-impact Career Center environment. This role plays a critical part in connecting job seekers to employment opportunities community resources and career advancement tools.

The ideal candidate thrives in a fast-paced customer-facing setting and is passionate about guiding individuals toward meaningful employment outcomes.

Key Responsibilities

• Communicate with customers by phone virtually and in person to assess employment goals and service needs
• Assist job seekers transitioning into new employment opportunities
• Review job openings and provide referrals to qualified candidates
• Provide guidance on the local job market employment services educational pathways and community resources
• Support customers with resume development application completion interview preparation and professional presentation
• Build cooperative working relationships with internal staff external partners and the public
• Contribute to Career Center performance goals including customer service standards and follow-up activities
• Identify opportunities to improve workforce services based on labor market demands
• Perform additional duties as assigned to support operational objectives

Required Knowledge Skills and Abilities

• Strong customer service and interpersonal communication skills
• Ability to work effectively with diverse populations and individuals with varying communication styles
• Skilled at managing challenging situations with professionalism and empathy
• Excellent problem-solving organizational and critical-thinking skills
• Detail oriented with the ability to multitask across systems and service programs
• Comfortable learning and using computer systems word processing and spreadsheet applications
• Ability to build and maintain effective relationships with leadership coworkers board staff and community partners
• Knowledge of workforce development programs career counseling services or local labor market trends is preferred

Education and Experience

• High school diploma or GED required
• Valid drivers license with proof of insurance and good driving record required
• Minimum six months of relevant experience preferred
• Bilingual English/Spanish strongly preferred

Physical Requirements and Work Environment

• Primarily office-based environment
• Occasional lifting up to 10 pounds
• Requires sitting standing walking bending and visual acuity
• Occasional local travel may be required
• Flexible hours may be required based on operational needs
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Why Apply

This opportunity offers the ability to directly impact individuals seeking employment while gaining valuable experience in workforce development and career services. If you are service-oriented solutions-driven and ready to make a difference in your community we encourage you to apply today.

Alternate Search Titles-Workforce Development Representative Career Center Customer Service Representative CSR Employment Services Representative ESR Career Advisor Assistant Job Placement Support Specialist Workforce Solutions Specialist Bilingual Receptionist Spanish Speaking Front Desk Associate Bilingual Administrative Assistant Customer Service Representative Bilingual; Office Receptionist English/Spanish Front Office Coordinator Bilingual in Spanish FD CSR Customer Care Associate. Non-profit Community Services Community Assistance Social Services

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.