About WebEngage
WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce fintech travel edtech gaming media and consumer apps. and turn data into measurable revenue impact.
Trusted by 800 brands globally we have strong presence in India UAE KSA SEA Europe and beyond.
WebEngage powers intelligent real-time engagement across the entire customer lifecycle.
- We are built for scale.
- We are built for complexity.
- We are built for outcomes.
At our core WebEngage is a full-stack retention operating system that combines:
- A powerful Customer Data Platform (CDP)
- Real-time behavioral segmentation and intelligence
- Omnichannel journey orchestration
- AI-driven personalization and recommendations
- Deep analytics experimentation and revenue attribution
- WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.
Job Description
A Billing Executive at WebEngage is responsible for managing the end-to-end billing process ensuring accurate invoice generation and driving timely collections from customers. This role involves managing accounts receivable resolving billing discrepancies maintaining financial records and collaborating with sales teams for payment follow-ups.
Key Responsibilities:
- Invoicing & Revenue: Generate verify and process customer invoices and manage accounts receivable.
- Customer Interaction: Address and resolve billing inquiries Ledger reconciliation and disputes in a professional manner.
- Data Management: Maintain accurate billing records update MIS data and manage payment adjustments.
- Compliance & Reporting: Prepare audit and report on billing activities including tax compliance and reconciliation.
- Collections: Follow up with customers regarding overdue payments through various communication channels.
Required Skills and Qualifications:
- Experience: Strong background in collections billing or accounts receivable management.
- Communication: Excellent spoken and written English skills for communicating with customers and internal teams.
- Technical Skills: Proficiency in billing software (SAP Netsuite Oracle) MS Office (Excel Word Outlook) and potentially Tally.
- Attributes: Detail-oriented organized and capable of working independently to meet targets.
- Bachelors degree in Accounting Finance or a related field.
- Experience in a B2B SaaS.
Life at WebEngage:
We take transparency very seriously. Along with a full view of team goals get a top-level view across the board with our monthly & quarterly town hall meetings.
A highly inclusive work culture that promotes a relaxed creative and productive environment.
Practice autonomy open communication and growth opportunitieswhile maintaining a perfect work-life balance
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WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative innovative and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or any other characteristics not mentioned hereinabove which are protected under the law of the soil.