Customer Collaboration Manager

Job Description

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the customer collaboration agenda for your market or set improve value and service to customers and increasesupply chain efficiency while offering accountability and transparency into customerperformance via a single point of contact.

How you will contribute

You will:

• Drive effective cross-functional communication among stakeholders: sales logisticsoperations demand planning product supply and external partners
• Achieve KPIs targets including customer service invoice accuracy overdues and deductionsthrough effective implementation of processes
• Create a winning team that secures current and future plans by developing coachingdelegating and leading a team that can drive the business agenda while giving them theopportunity to grow in the organization
• Focus on account or channel-specific initiatives in efficient replenishment and availabilitywhile driving the implementation of joint value creation initiatives identified throughcustomer collaboration
• Deliver enhanced service by driving the implementation of customer supply chainimprovement initiatives and building deep relationships with the customer

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L function ideally with knowledge of customer supply chain management
• Cross-functional experience (sales CS&L controlling demand planningand logistics andwarehousing knowledge)
• SAP information systems process design standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines andKPIs
• Great interpersonal teamwork and communication skills
• Able to influence negotiate and apply commercial acumen

More about this role

What you need to know about this position:

Hybrid working - 2/3 days in the office - Bournville Birmingham

Relocation Support Available

Business Unit Summary

We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.

Excited to grow your career

We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS PLEASE CONTACT THE RECRUITER

Job Type