HR Specialist, Workforce Solutions Relocation Services
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key job responsibilities
* Support customer inquiries by providing clear accurate solutions while ensuring customer satisfaction
* Manage complex cases that require advanced policy interpretation exceptions and specialized problem-solving
* Oversee assignments from initiation through completion
* Serve as primary point of contact for assignees throughout their assignment lifecycle
* Communicate with business leaders on assignment questions logistics and policy matters
* Ideate propose and contribute to program enhancements and special projects and serve as subject matter expert for emerging program needs
* Design and implement high-impact solutions strategies and mechanisms that improve the employee and stakeholder experience
* Provide subject matter expertise and guidance to internal partners fostering a culture of continuous learning and curiosity
* Develop communications and change management plans and coordinate with cross-functional stakeholders on program initiatives
A day in the life
You will work closely with stakeholders and team leaders to define strategies customer experiences and continuous improvements for our program. This includes policies (eligibility benefits guardrails) vendor performance contacts and escalations.
You will contribute to and lead initiatives to eliminate manual work and leverage automation and AI to deliver continuous improvement opportunities for our customers. Your ability to balance analytical thinking with practical execution will help drive improvements in our processes and deliver results for our customers.
About the team
Workforce Solutions (WS) empowers our customers by providing integrated people-focused solutions that streamline hiring processes for WW Stores AWS Devices and Talent Acquisition. As stewards of the employee lifecycle and experience we drive initiatives that promote transparency and efficiency in career mobility workforce engagement and operational needs management. We prioritize customer-centricity by tailoring our capabilities and processes to align with their preferences and behaviors. Our approach is to start with the customers needs and match individuals to the right opportunities through our services.
- Bachelors degree or 2 years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Office products and applications
- Experience working within a global company with multi-country responsibilities
- Experience using English communication skills both written and verbal to foster seamless interaction with stakeholders at all levels
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- Experience developing policies and supporting documentation
- Experience demonstrating strong analytical abilities and confidence in the use of data
- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 80400.00 - 112500.00 USD annually
Required Experience:
IC
Key Skills
About Company
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