Care Partner Retirement Living

Resthaven has an opportunity for a Care Partner Retirement Living to join our Retirement Living Team.

The Care Partner Retirement Living is responsible for supporting residents of Resthaven retirement communities and work in partnership with residents to identify care and support services required to promote enablement dignity independence and choice.

The Care Partner is also responsible for providing information and advice about care and support services facilitating people to access care and support services and ultimately case management of government funded and privately funded home care packages. The role is a full-time permanent position.

Resthaven has Retirement Living villages located across the Adelaide metropolitan area and as part of the responsibilities of the role the successful applicant will travel to Retirement Living sites to work with residents.

Core Responsibilities:

Referral for Assessment:

• Provide residents and/or their representatives advice about available support options including government funded supports.
• Discuss funding and eligibility options available to the residents.

Home Care Package Management:

• Assist approved residents to access assigned home care packages.
  • Identify consumers requiring a Home Care Package upgrade to meet the consumers assessed needs.
  • Ensure all practices meet Aged Care Quality and Safety Commission Standards with the provision of safe and quality care and support services.
  • Demonstrate resilience and maintain composure under pressure ensuring effective decision-making and problem-solving in managing difficult interactions.

Case Management:

• Monitor the effectiveness of service provision by ensuring consumers receive the care and support services they require to meet identified needs goals and preference.
• Ensure compliance with the scheduled Review process and conduct in partnership with consumer and/or representatives.
• Monitor consumer satisfaction with all care support and service provision.
• Ensure that all consumers care and support is underpinned by Consumer Directed Care Principles.
• Deliver excellent customer services to consumers and their representatives.

Essential Criteria:

• Minimum 3 years experience in a case management role.
• Appropriately trained aged care workers with relevant experience holding (or working towards) a relevant qualification such as a Diploma of Nursing; Certificate III in Individual Support (Ageing) or Health Services Assistance; Certificate IV in Aged Care Disability or Community Services; or a Diploma in Community Services (Case Management) or Ageing Studies and Services.
• Prior experience in community aged care management or business management.
• Understanding of Home Care Package Management.
• Excellent knowledge of the home care industry and Aged Care Quality and Safety Standards.
• Working knowledge of Microsoft programs care delivery software and mobile technology.
• Highly developed case management skills.
• Ability to support and guide service delivery staff.
• High focus on and commitment to customer service choice and control.
• Current valid Australia drivers licence.

Find meaningful connections and work with purpose as you are supported to develop in your role.

Applications close 9am Monday 9^th March 2026

If you share our values of trust dignity and respect open the door to a meaningful career with Resthaven.