HR Business Partner, Client Experience

The Role

Farthers Client Experience (CX) team is the engine behind our advisor and client relationships and its growing fast. As HRBP for the CX org youll be the dedicated people partner embedded in our Irving TX office working closely with CX leaders to build a team culture thats as strong as the client experience we deliver.

This isnt a passive HR support role. Youll own employee relations coaching and most importantly the training and development programs that help our managers level up. Youll be the in-person HR presence our Dallas team actually relies on and a key partner to CX leadership as they scale.

Your Impact

• Serve as the primary people partner for Farthers Client Experience org providing hands-on support for employee relations coaching and conflict resolution
• Build and own a manager training and development program focused on elevating entry-level and developing managers within the CX team
• Be the in-person HR resource in our Irving TX office someone employees and managers can walk up to with real questions and concerns
• Partner with CX leadership (including leaders overseeing advisor experience client transitions and client experience) on people strategy headcount planning and organizational development
• Support performance management processes including goal-setting reviews and performance improvement in partnership with the Head of People
• Help drive engagement and culture initiatives with a lens toward how our CX team shows up for each other and for the business
• Collaborate with the broader People team on companywide programs sharing learnings and best practices from the CX org

The Ideal Match

• 47 years of HR experience with meaningful time in a generalist or HRBP role supporting a specific business unit or client group
• Strong employee relations chops youre comfortable handling complex sensitive situations with professionalism and sound judgment
• Experience building or delivering manager training programs especially for first-time or developing managers
• High EQ and a communication style that earns trust quickly across all levels of an organization
• Comfortable being the only HR person in the room (and in the office) you operate independently and know when to escalate

Bonus Points

• Experience supporting a CX client services or operations team in a high-growth environment
• Familiarity with the financial services or wealth management industry or curiosity about it
• Experience with Rippling Lattice or similar HRIS/performance management platforms
• Background in learning and development facilitation or instructional design

Why Join Us

• Competitive comp package that rewards impact
• Work alongside some of the brightest minds in fintech
• Ground-floor opportunity at a fast-scaling startup
• Chart your own growth path as we expand
• Full health benefits 401(k) matching & Roth IRA options
• Unlimited PTO

Ready to disrupt wealth management Lets talk!