Senior Manager EMEA OTC ( Wholesale & Retail )

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach we are driving fashion forward for good as one team with one vision and one plan. Thats the Power of Us thats the Power of PVH.

One of PVHs greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued and every voice is heard and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

Be part of an iconic story.

PVH is the growth platform forCalvin KleinandTOMMY HILFIGER. Through driving brand strength and relevance we are connecting our global iconic brands closer to where the consumer is going than ever before today and with future generations. Guided by our values and enabled by our scale and global reach we are driving fashion forward for good as one team with one vision and one plan. Thats the Power of Us thats the Power of PVH.

The Team

VCCT ( Value Chain And Corporate Tools ) EMEA

The Position

We are seeking a highly experienced Senior Manager to lead and optimize our Wholesale and Retail Order to Cash (OTC) processes and SAP Customer Activity Repository (CAR) landscape. This role will own the end-to-end OTC domain across channels while acting as the business and technical authority for SAP CAR in the fashion retail environment.

You will partner with business leaders across Sales Merchandising Finance Supply Chain and Store Operations to ensure our SAP FMS and SAP CAR platforms enable scalable efficient and data-driven retail and wholesale operations. Ensuring the quality and functionality of the technical & business flows for the integrations with other platforms / applications as well as third party systems.

Key Responsibilities:

Strategic Leadership

• Own the OTC and CAR domain strategy across wholesale and retail channels.

• Translate business priorities into system roadmaps aligned with company growth and omnichannel strategy.

• Serve as the regional process owner for the domain ensuring standardized best-practice processes.

SAP OTC & CAR Ownership

• Lead design governance and continuous improvement of:

  • Wholesale order management pricing allocation shipping invoicing and returns.

  • Retail and omnichannel sales processing promotions and real-time transaction handling.

• Act as the functional lead for SAP CAR including:

  • POS Data Transfer and Audit (POSDTA)

  • Demand Data Foundation (DDF)

  • Sales Audit

  • OAA (Omnichannel Article Availability) and inventory visibility

  • OPP (Omnichannel Price and Promotion)

• Ensure tight integration between SAP FMS SAP CAR and downstream systems (e.g. SAP S/4HANA SAP BW eCommerce POS).

Delivery & Program Management

• Lead major initiatives such as:

  • S4 Transformation

  • New country or channel rollouts

  • Omnichannel enablement

  • System upgrades and migrations

• Manage internal teams and external partners (system integrators SAP) to deliver projects on time within scope and budget.

• Ensure high-quality solution design testing cutover and hypercare.

Stakeholder Partnership

• Partner with Wholesale Retail Operations Finance Supply Chain and Digital teams to:

  • Optimize revenue recognition billing accuracy and returns processing.

  • Enable real-time sales inventory and demand visibility.

• Act as the primary escalation point for complex business or system issues within the OTC and CAR landscape.

Governance & Operations

• Own application governance release management and change control for OTC and CAR.

• Ensure system stability performance and compliance with internal controls and audit requirements.

• Define and monitor KPIs related to order processing billing accuracy sales audit and data quality.

Note: Responsibilities include but are not limited to those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.

Measures of Success

• Effectiveness of the products

• Automation and efficiency gains

• Compliance and Accuracy

• Cross Functional Collaboration

• Customer Satisfaction

Ideal candidate

• 10 years of experience in SAP within retail and/or wholesale fashion environments.

• Proven leadership in Order to Cash processes across B2B (wholesale) and B2C (retail/eCommerce).

• Strong hands-on or design-level experience with SAP CAR (Sales Audit OAA DDF POS integration).

• Experience with SAP FMS (or similar fashion/retail ERP) and integration with SAP S/4HANA or ECC.

• Demonstrated success leading global or multi-country SAP programs.

Leadership & Soft Skills

• Proven people leadership: engineers consultants functional leads and vendors.

• Strong stakeholder management and executive communication skills.

• Results-driven with the ability to operate in a fast-changing fashion retail environment.

Preferred Qualifications

• SAP certifications in SD CAR or S/4HANA Retail.

• Experience with omnichannel or real-time inventory initiatives (e.g. OPP OAA ship-from-store click & collect).

• Background in large-scale transformation or ERP modernization programs.

Be valued.

In the heart of Amsterdam PVH EMEA is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein. We are the home to 2500 big thinkers natural entrepreneurs and challenge seekers from all kinds of backgrounds.

• How we support you:choose the hybrid setup and working hours that suit you in addition to meeting-free Fridays work from anywhere 4 weeks a year 25 days of paid holidays mental health days parental leave home office allowance commuting allowances employee assistance programs and pension schemes

• Wellbeing:exclusive onsite gym and fitness classes personal training meditation studio sports clubs in-house physio and receive access to our nutritional and wellbeing programs

• Campus:extensive food and beverage offerings top-notch restaurant barista coffee bars sky bar monthly social events weekly Thursday drinks game nights and campus-themed activities that will keep your social life busy

• Develop your career: whether you lead a team or contribute your own expertise everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals

• Be at the forefront:stay closely connected to our brands Calvin Klein and Tommy Hilfiger and be a part of seasonal market launches sample sales and receive employee discounts!

Be part of it.

PVH Europe and ourbrandsTOMMY HILFIGER and CALVIN KLEIN are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the the spirit of inclusivity qualified applicants will be considered without regard to age ethnicity ability gender gender expression gender identity nationality race religion or sexual orientation.

Your Wellbeing is Our Priority

In the heart of Amsterdam PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.

• Wellbeing:exclusive onsite gym and fitness classes personal training meditation studio sports clubs in-house physio and receive access to our nutritional and wellbeing programs

• Campus:extensive food and beverage offerings top-notch restaurant barista coffee bars sky bar monthly social events weekly Thursday drinks game nights and campus-themed activities that will keep your social life busy

• Develop your career: whether you lead a team or contribute your own expertise everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals

• Be at the forefront:stay closely connected to our brands CALVIN KLEIN and TOMMY HILFIGER and be a part of seasonal market launches sample sales and receive employee discounts!

Check out our Amsterdam Campus here.

PVH Corp. or its subsidiary (PVH) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race ethnicity color sex gender identity or expression age religion national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local addition to complying with all applicable laws PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill ability educational background work quality experience and potential.