Senior Technician Google SME
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Experience Required:
5years
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
SUMMARY
The Senior Google Workspace Technician serves as a subject matter expert responsible for architecting implementing supporting and optimizing Google Workspace environments across a portfolio of managed services clients. This role combines advanced technical troubleshooting billable project execution and technical leadership to ensure secure scalable and high-performing collaboration environments.
This is a senior escalation-level position within the Managed Services team and requires deep expertise in Google Workspace administration identity management email systems and cloud security best practices.
JOB RESPONSIBILITIES
- Google Workspace Subject Matter Expertise
- Administer and architect Google Workspace environments across multiple client tenants
- Design and maintain:
- Organizational Unit (OU) structures
- Admin roles and delegation models
- MFA and context-aware access policies
- Gmail routing and compliance configurations
- Drive governance and shared drive architecture
- Implement and optimize security controls including:
- Advanced phishing and spam protections
- Data Loss Prevention (DLP)
- Google Vault retention policies
- Security Center monitoring and alerting
- Provide best practice guidance to clients on licensing governance and roadmap decisions
- Advanced Troubleshooting & Escalation
- Serve as Tier 3 escalation resource for complex Google Workspace incidents
- Troubleshoot:
- Mail routing and DNS (MX SPF DKIM DMARC)
- Identity federation and SSO issues
- Drive sharing and permissions anomalies
- Third-party application integrations
- Own high-priority incidents through resolution
- Engage Google Support when necessary and manage cases to closure
- Conduct root cause analysis and implement preventative remediation
- Project Execution
- Lead and execute Google Workspacerelated projects including:
- Email and Drive migrations
- Tenant onboarding and standardization
- Domain changes and consolidations
- Security hardening initiatives
- Deliver projects within scope timeline and budget
- Document as-built configurations and complete handoff to support teams
- Identify scope risks early and communicate proactively
- Technical Leadership & Operational Impact
- Mentor Tier 12 technicians
- Develop and maintain SOPs and knowledge base documentation
- Identify recurring issues and implement long-term solutions
- Recommend improvements to service offerings an
QUALIFICATIONS
Required:
- 5 years of IT systems or cloud support experience
- 3 years hands-on Google Workspace administration
- Experience in an MSP or multi-tenant environment preferred
Strong understanding of:
- Google Workspace Admin Console
- Email authentication protocols (SPF DKIM DMARC)
- Identity and SSO integrations
- Security and compliance configurations
- Experience leading technical projects
Preferred Certifications:
- Google Workspace Administrator Certification
- Google Professional Collaboration Engineer
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Operation
- Computer Skills
- Generator Repair
- Military Experience
- Mechanical Knowledge
- Commercial Driving
- HVAC/R
- Ftp
- Schematics
- Maintenance
- Medical Imaging
- Troubleshooting
