SME Travel Airlines

Cebu - Philippines

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Nature of the Account: Travel Airlines

Type of Support: Non-voice

Shift: Singapore Time

Educational Requirement:

College Graduate

Qualifications:

At least 1 year of experience
Candidate must have at least a tenure of more than 3 months and handled either Voice / Chat or Email Transaction

Job Description:

Manage escalated customer complaints and complex cases such as ticketing errors refunds and loyalty disputes ensuring positive resolutions.
Collaborate with internal teams like Reservations and Airport Services for seamless issue resolution.
Document all case details and actions in the 1Point system and ARD tool.
Ensure timely handling of escalations within SLAs.
Analyze trends and recommend process or policy improvements.

Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Nature of the Account: Travel Airlines Type of Support: Non-voice Shift: Singapore Time Educational Requirement: College Graduate Qualifications: At least 1 year of experienceCandidate must have at least a tenure of more than 3 months and handle...