Manager, Corporate Quality Assurance

Job Description

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It With Pride.

Working as part of a cross functional team you will lead Quality activities to enable successful execution of the business objectives to maintain and grow our brands with an emphasis on delivering the desired consumer experience.

How you will contribute

As the Corporate Quality Assurance Manager you will be part of a regional North American corporate quality team that will deliver on the quality strategy and provide expertise to appropriate functions and locations. You will ensure compliance with Mondelēz policies and procedures; and adherence to external regional and local food safety/regulatory requirements within the Mondelez manufacturing this role you will develop and report quality KPIs applying your understanding of the impact regional KPIs have on the global addition you will facilitate communities of practice on quality related topics; represent the quality function at commercial meetings to ensure projects meet design food safety and quality policy requirements are met; identify quality enhancements and improvements across the supply chain; partner with technical groups such as food safety and sanitation to ensure program compliance and enhancement; and ensure completion of plant investigations and root-cause analysis to protect Mondelēzs interests and reputation.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Relevant experience in operations quality and/or R&D. Strong manufacturing quality experience.
Project management with the ability to oversee multiple tasks and prioritize work.
Understanding of the commercialization process product/package development food safety and sanitation.
Strong written and verbal communication skills coaching/training and leading cross-functional teams.
Statistical processes and problem-solving techniques.
Experience working with manufacturing sites to ensure compliance to Mondelēz Internationals policies and procedures.

More about this role

What extra ingredients you will bring:

Key Responsibilities:

Ability to develop a strategy drive the implementation and lead complaint reductions and resolution of consumer complaints and apply across multiple sites. Responsible for the oversight of both brand and manufacturing facilities consumer complaints to identify trends and ensure the proper improvement plans are identified and implemented.

Ensure manufacturing site audit preparedness for internal Mondelez quality/food safety compliance and external audit compliance (GFSI standards - FSSC 22000). Primary external manufacturing sites located in Mexico which produce product for the North American market.

Responsible for the day-to-day NA Confections Seasonal portfolio and others as assigned ensuring all projects meet design food safety and quality policy requirements as defined by the commercialization process. Identify and apply consistent best practices and ways of working; lead and drive a culture of quality improvement consumer focus across the supply chain. Project types may include Line Extensions Growth & Innovation Productivity Quality Improvement and Well-Being.

Participate in project and technical risk assessments and develop mitigation plans.

Monitor communications from MDLZ Field Sales and Customer issues and then take appropriate actions to resolve. Ensure appropriate actions taken for Network Hold and Disposition within the category.

Ability to facilitate and instruct others to conduct Root Cause Analyses (RCAs) and lessons learned. Review and ensure the timely closure of corrective / preventive actions for consumer complaints audits risk assessment.

Develop implement monitorand continuously improve quality and food safety programs.

Provide leadership to drive quality programs with manufacturing and business partners in areas including consumer inspired quality initiatives compliance to specifications statistical process controls quality system management Integrated Lean Six Sigma HACCP and GMPs.

Work with plant quality managers to develop the manufacturing facilitys Quality departments and capabilities.

Responsible to ensure manufacturing sites completion of the weekly and monthly key performance indicators.

Success in this role will require collaboration communication strong technical skills demonstrated influencing skills and an understanding of the consumers applicable regulations and the business strategy. You will be accountable for communicating with key stakeholders and influencing decisions based on conclusions derived from the analysis and interpretation of results.

Education / Certifications:

Minimum of B.S. degree in Food Science Engineering Microbiology Chemistry or other related Science

Job specific requirements:

Proven experience in Quality Assurance in the manufacturing environment in the food industry.
Minimum 10 years of related experience (Operations Quality and/or R&D) with demonstrated technical abilities.
Experience in managing multiple locations and leading through influence.
Strong leadership and communication skills including fluency in English.
Knowledge of regulatory requirements GFSI certifications and quality standards.
Knowledge of Office programs such as Excel PowerPoint Word OneNote

Travel requirements:

Up to 50% travel

Work schedule:

Onsite role with hybrid work model.

Salary and Benefits:

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here we produce our well-loved household favorites to provide our consumers with the right snack at the right moment made the right way. We have corporate offices sales manufacturing and distribution locations throughout the U.S. to ensure our iconic brandsincluding Oreo and Chips Ahoy! cookies Ritz Wheat Thins and Triscuit crackers and Swedish Fish and Sour Patch Kids confectionery products are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran status sexual orientation gender identity gender expression genetic information or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

For more information about your Federal rights please see; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

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