WIB CRM Product Owner

WIB CRM Product Owner

Sydney Data Digital & AI Division Westpac Institutional Bank

Create your best future and join Westpacs Data Digital & AI Division within Westpac Institutional Bank as a WIB CRM Product Owner.

Whats the role
In this role you will be accountable for the strategy roadmap and end to end delivery of CRM capability across Westpac Institutional Bank.
Reporting to the Head of DDAI CIB you will act as the primary CRM domain lead for WIB ensuring divisional priorities are represented within the global CRM strategy and governance model. You will translate global direction into a clear WIB domain strategy and prioritised roadmap that balances enterprise standards with institutional banking requirements.
You will own the CRM product vision and backlog providing disciplined prioritisation trade off decisions and risk management. Through cross functional squads you will lead delivery from discovery to implementation maintaining strong governance across change integrations and data usage in line with enterprise architecture and controls.
You will represent WIB in global prioritisation forums influencing sequencing and investment decisions to maximise business partnership with WIB Lines of Business DDAI and Technology teams you will ensure CRM solutions are secure compliant and fit for purpose.
Beyond delivery you will be jointly accountable for driving adoption improving data quality and enhancing client insight. You will establish clear success measures and reporting embedding CRM as the system of record for client planning pipeline management and relationship activity and strengthening sales excellence across WIB.
In short you will position CRM as a critical institutional banking capability that delivers measurable business impact and disciplined insight led relationship management.

What do I need
Proven experience as a Product Owner or Product Manager delivering CRM platforms within banking or financial services with hands on experience across platforms such as Salesforce or Microsoft Dynamics.
Demonstrated ability to define and execute product strategies and multi-year roadmaps within complex matrixed enterprise environments.
Strong understanding of institutional or business banking relationship models sales lifecycles and front office operating rhythms.
Experience operating within enterprise governance and architectural guardrails with the judgement to balance global standards and local business priorities.
Ability to influence senior business and technology stakeholders representing divisional interests in global prioritisation and investment forums.
Experience leading delivery through agile squad-based models with disciplined backlog management prioritisation and value realisation focus.
Strong commercial acumen including investment trade off decisions risk management and measurable business outcome orientation.
Our Promise to You
We are obsessed with becoming our customers number one banking partner for life and we are looking for people who are passionate about helping us achieve that return we are committed to making Westpac the best place to work in the country. Here are just a few of the ways we are already doing that.
Special offers on banking products and discounts from top brands including generous employee only mortgage rates.
Flexible work arrangements to help you achieve greater work life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help you grow your career within the bank.
Opportunities to give back to the community by getting involved in our many volunteering initiatives.

Create your future today
To get started simply click on the Apply or Apply Now button.
We are all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find more information and contact details on our FAQs and how to contact us page under the Diversity sustainability and flexibility section.