IT Technician 4, Information Technology [R0150732]

The University of Nevada Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed applications will no longer be accepted. If you need assistance or have questions regarding the application process please contact Human Resources at or

The University of Nevada Las Vegas invites applications for IT Technician 4 Information Technology R0150732.

ROLE of the POSITION

The IT Technician 4 provides Help Desk support providing a range of assistance to customers regarding technical needs and usage.

IT Technician 4 Class Specification 7.935

Class Concept

Under limited supervision incumbents perform advanced journey level duties and may serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower. For Network Operations and Support positions this level may be used as either a trainee for the next level in the series or as a permanently allocated sub-journey level.

Specialty Area

Help Desk Support: Incumbents monitor help desk user support and ensure all calls are recorded and tracked using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; assist with logon/logoff procedures for mainframes servers and the network; determine the nature of outages and contact the appropriate person or company; post changes to the intranet and recognize proper web formatting; and clone or restore personal computer (PC) images. Typical tasks include restoring applications and data from backup media; assisting users with network application system or local hardware problems accessing the mainframe or departmental servers; opening backup drives and releasing damaged media; instructing users on PC operation and faults including connections and peripherals; assisting IT staff with installations or resolutions as required; and identifying Internet protocol (IP) addresses for failed network connectivity issues.

Duties include:

• Help Desk Support provide/monitor phone support for faculty staff and students resolve general technology needs help with use error resolution password resets and service request coordination referral and escalation. Document all requests work and related communication in the IT ticketing/service management tool.

• Field Support install software resolve general desktop issues assist with network connections both wired and wireless serve as a single point to coordinate IT support between departments.

• Account Administration coordinate account creation deletion and modification; assist with logon/logoff procedures for mainframes servers and the network.

• Ticket Tracking Review and Follow Up review service requests conduct customer call back activities provide follow-up services update service tickets and where appropriate take corrective action.

• Implementation Assignments - testing documentation etc. of new or changed services tools or applications.

PROFILE of the OFFICE OF INFORMATION TECHNOLOGY

With a focus on excellent customer service UNLV Information Technology (UNLV IT) provides a full range of IT services from leadership and enterprise solutions to training and support for our students faculty and staff.

As a partner in teaching learning research and administration at a Top-Tier university we are seeking team members who value innovation collaboration and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLVs broad community with empathy which is a key to our success.

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

MINIMUM QUALIFICATIONS

Help Desk Support:

EDUCATION AND EXPERIENCE: Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems operating systems applications and peripherals three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience. (See Special Requirements)

ENTRY LEVEL KNOWLEDGE SKILLS AND ABILITIES (required at time of application): Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system; user password security principles and practices. Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet. General knowledge of: at least one programming language such as Pascal COBOL Natural Fortran BASIC or html for understanding as applies to queries used in common applications; network troubleshooting. Ability to: create and use disk images; provide or develop documentation of systems jobs programs and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media; and all knowledge skills and abilities required at the lower levels in the same IT Technician specialization.

PREFERRED QUALIFICATIONS

• Prior customer service experience in a technical or service-oriented environment

• Previous IT Help Desk or user support experience in a high-volume setting

• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users

• Ability to work independently with limited supervision and exercise sound judgment

• Strong organizational skills with the ability to plan prioritize and manage multiple tasks effectively

• Experience supporting enterprise IT environments (e.g. Active Directory domains imaging backup/restoration ticketing systems)

• Experience serving as a lead worker mentor or trainer to peers or less-experienced staff

• Experience working in a higher education environment

• Commitment to collaboration respect for others and high-quality customer service

COMMITMENT to CAMPUS VALUES

A successful candidate will contribute to a respectful positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Grade 32 Step 1 salary $56689.20

In accordance with Nevada Administrative Code (NAC) 284.170 initial appointments to classified positions typically begin at Step 1 of the assigned grade. A Step refers to the specific rate of pay within a grade as determined by the Division of Human Resources.

BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:

  • Paid time off sick leave and holidays

  • Excellent health insurance including medical dental and vision

  • Comprehensive retirement plans and voluntary benefits programs

• No state income tax

• Tuition discounts at Nevada System of Higher Education (NSHE) schools

• Tuition discounts for spouses domestic partners and dependents

PERKS/PROGRAMS

• Employee recognition and appreciation programs

• UNLV athletics ticket discounts

• Statewide employee purchase program discounts

• RebelCard discounts on and off campus

• Wellness programming for all UNLV faculty and staff at no cost

• Opportunity for career advancements to leadership roles

• Connect with colleagues with shared interests

• Personal and professional development opportunities

• A comprehensive onboarding program Rebels: Onboard

• Support and resources available for veteran applicants learn more about resources and support for veterans at or for support.

HOW TO APPLY

THIS RECRUITMENT MAY CLOSE PRIOR TO THE ANNOUNCED CLOSING DATE BELOW BASED ON VOLUME OF APPLICATIONS RECEIVED.

Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veterans status.

Attach ALL documents in the CV/Resume attachment section when applying.

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete.

This recruitment will close at midnight (Pacific Standard Time) on Monday March 16 2026.

Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

UNLV values the skills of those who have served. If you are a veteran or eligible family member we encourage you to apply. Learn more about resources and support for veterans at or for support.

For assistance with the application process please review the instructions on How to Apply. For further assistance contact UNLV IT Human Resources at or.

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the Find Jobs process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday type Find Jobs in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number Rin the search box.

If you complete an application outside of the internal application process your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957 UNLV is a doctoral-degree-granting institution comprised of approximately 30000 students and more than 3600 faculty and staff. To date UNLV has conferred more than 152000 degrees producing more than 130000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity and is a recipient of the Carnegie Classification for Community university is committed to recruiting and retaining top students and faculty educating the regions diversifying population and workforce driving economic activity through increased research and community partnerships and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Reports annual listing of the nations most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information visit us on line at:

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a persons age (40 or older) disability whether actual or perceived by others (including service-connected disabilities) gender (including pregnancy related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protected hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion (protected classes). Discrimination on the basis of a protected class including unlawful harassment which is a form of discrimination is illegal under federal and state law. Where unlawful discrimination is found to have occurred UNLV will act to stop the unlawful discrimination to prevent its recurrence to remedy its effects and to discipline those responsible. Women minorities and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada Las Vegas does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The Universitys commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito J.D. Title IX Coordinator University of Nevada Las Vegas 4505 S. Maryland Parkway Mail Stop 1062 Las Vegas NV 89154-1062 Campus Services Building (CSB) Room 246 Telephone: ; Email: or to The Assistant Secretary of the United States Department of Education U.S. Department of Education Office for Civil Rights 400 Maryland Avenue SW Washington D.C. 20202-1100; Telephone: 1- FAX: ; TDD: 1-; Email: ; or to both.

Information pertaining to the Universitys grievance procedures and grievance process including how to report or file a complaint of sex discrimination how to report or file a formal complaint of sexual harassment and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Classified

The following attachments are required for consideration:

• A letter of interest (cover letter)

• A detailed resume listing qualifications and experience

• If you are a veteran please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veterans status.

Optional: The names addresses and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Note applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.