VP, Enterprise Applications (Growth & Retention)

POSITION SUMMARY:

The Vice President (VP) of Enterprise Applications (Growth & Retention) is a strategic leadership role responsible for overseeing the development implementation and management of enterprise applications that support the companys website Customer Relationship Management (CRM) systems marketing systems customer portals core insurance claims processing and veterinary technology platforms within the pet insurance industry. This leader will work closely with marketing sales claims and customer service teams to drive innovation enhance user experience and ensure operational excellence by leveraging modern technology solutions that align with the companys business objectives.

**This position is open to candidates in the Seattle WA area. You will have a hybrid remote/in-office schedule where you will work from our casual pet-friendly office at least 3 days a week.**

KEY RESPONSIBILITIES:

Strategic Leadership & Technology Vision

• Develop and execute the enterprise applications strategy to achieve growth and retention goals ensuring alignment with business objectives and industry best practices.
• Align marketing technology (MarTech) lead management CRM and digital platforms with business objectives to enhance customer acquisition and retention.
• Partner with marketing underwriting claims and customer experience teams to optimize digital tools that improve agent and customer interactions.
• Ensure enterprise applications align with insurance regulations compliance standards (SOX GDPR PCI DSS state insurance regulations) and data security best practices.
• Understand core business processes and recommend opportunities to streamline using automation

Technology & Digital Experience Enhancement

• Oversee the design implementation and optimization of core IT applications including CRM customer portals claims management systems and veterinary technology platforms.
• Lead the implementation and enhancement of CRM (Microsoft Dynamics HubSpot or similar) for lead tracking agent productivity and customer engagement.
• Oversee lead management platforms to enhance marketing automation optimize digital advertising ROI and improve customer conversion rates.
• Manage member portals websites and digital experiences to provide seamless self-service options for policyholders and agents.
• Drive AI automation and analytics initiatives to improve customer segmentation marketing personalization and operational efficiency.
• Implement API and data integration strategies to connect enterprise applications with third-party insurance platforms and InsurTech solutions.

Operational Excellence

• Ensure the scalability security and performance of enterprise applications supporting insurance operations sales and customer service.
• Oversee system integration efforts to create a unified customer policy and claims data ecosystem.
• IT Governance & Compliance: Establish and maintain strong IT governance data security and regulatory compliance within enterprise applications.
• Establish and track KPIs for system performance user adoption and business impact.
• Leverage predictive analytics and machine learning to enhance underwriting claims processing and fraud detection.
• Budget & Resource Management: Develop and manage the enterprise applications budget optimizing resources while ensuring cost-effectiveness.
• Innovation & Continuous Improvement: Stay ahead of industry trends and emerging technologies to drive innovation and maintain a competitive edge.

Team Leadership & Vendor Management

• Build mentor and lead a high-performing IT team focused on delivering cutting-edge enterprise applications.
• Foster a culture of innovation collaboration and continuous improvement within the IT team.
• Evaluate and manage third-party vendors and technology partners ensuring service level agreements (SLAs) are met and technology investments deliver business value.

Qualifications :

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Bachelors or Masters degree in Information Technology Business Administration or related field.
• 12 years of experience in IT leadership roles VP level or higher preferably in the insurance industry.
• Strong expertise in CRM (Dynamics Salesforce HubSpot or equivalent) marketing technology digital self-service portals and customer engagement tools.
• Experience leading large-scale digital transformation and cloud-based enterprise application deployments.
• Proven experience with insurance enterprise applications including policy administration underwriting CRM lead management and marketing automation platforms.
• Knowledge of pet insurance compliance requirements (GDPR SOX State regulations).
• Familiarity with API-driven architectures integrations with InsurTech solutions and cloud platforms.
• Excellent stakeholder management communication and leadership skills.

PREFERRED QUALIFICATIONS:

• Experience with marketing and sales business processes and tech stacks
• Knowledge of AI-driven automation for lead generation policyholder retention and claims processing.
• Strong background in customer data analytics and business intelligence tools.

Additional Information :

COMPENSATION:

• The pay range for this position is $200000 to $220000 on a full-time schedule.
• Along with base salary Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:

• Full medical dental and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open casual pet-friendly and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym free dog walking services for office pets during business hours free parking and paid ORCA cards.

For more information about Trupanion visit more about how Trupanion has revolutionized our industry and the reimbursement model: is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.

Remote Work :

No

Employment Type :

Full-time