Member Care Agent
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
In this role as a Member Service Agent you will manage inbound inquiries across multiple communication channels. More specifically you are expected to have:
Experience in a contact centre hospitality or other customer-facing environment (preferred).
Previous experience in an omni-channel customer service role is an advantage.
Strong rapport-building skills.
Exceptional customer service skills across all communication channels.
Highly developed interpersonal skills.
Demonstrate strong English proficiency both verbal and written.
Qualifications :
Manage a high volume of member inquiries while delivering personalized and exceptional service.
Respond to members across multiple communication channels (phone email chat etc.).
Stay up to date with Accor Plus benefits hotel offerings and ongoing promotions.
Adapt quickly to changing member needs and expectations.
Resolve complex member inquiries or complaints in a professional and efficient manner.
Maintain accurate records of member interactions in the system.
Collaborate with internal teams to ensure seamless member experience.
Additional Information :
- Worldwide Industry benefits
Career development opportunities
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
