Guest Experience Agent
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
- Welcome guests warmly upon arrival and provide a smooth efficient check-in experience.
- Serve as the primary point of contact for guest inquiries requests and complaints ensuring timely and professional resolution.
- Maintain detailed knowledge of hotel facilities services dining concepts and local attractions to provide accurate information and recommendations.
- Handle special requests VIP arrangements and guest preferences ensuring personalized and memorable experiences.
- Coordinate with Front Office Housekeeping Concierge F&B and other departments to meet guest needs promptly.
- Assist with departures including check-out procedures billing and feedback collection.
- Monitor and respond to guest feedback both in person and through surveys or online reviews escalating issues where necessary
- Maintain guest records preferences and communications accurately in the property management system.
Qualifications :
- Minimum 2 years of Front Office or Guest Experience or Guest Relation experience in a hospitality setting
- Fluency in English (written and verbal); additional language skills are highly valued
- Excellent communication and interpersonal skills with the ability to connect naturally with diverse guests
- Strong organizational and time management abilities with the capacity to multitask in a dynamic environment
- Demonstrated ability to maintain composure and deliver quality service in high-pressure situations
- Proficiency in analyzing guest feedback and translating insights into actionable improvements
- Problem-solving mindset with a collaborative and solution-oriented approach
- Ability to work flexible schedules including evenings weekends and holidays as needed
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
