Global NOC Analyst II

The primary purpose of the role as a member of the Experian Network Operations team is to provide operational network engineering support and decrease MTTR. You will work with the security build and operational teams to maintain a secure network infrastructure to follow stringent Regulatory Governmental and Industry security control requirements.

You will approach every day with a collaborative and team focused mentality. All while working within ITIL methodology to deliver high-quality incident management problem resolution and implementation of changes to maintain every aspect of Experians global network infrastructure.

A technical network background is necessary . The team work with a variety of manufacturers including Fortinet Cisco F5 Citrix and Checkpoint and listed qualifications would be advantageous. Must understand IP VPN SD-WAN LAN/WAN Switching Routers load balancers and Firewalls.

Summary of Primary Responsibilities

• Provide direct first line incident support and management working with internal and external customers and vendors when needed
• Monitor the network and security systems within a global multi-region multi-tenant cloud (AWS Azure GCP) and on premises environment. Includes Checkpoint and Cisco FWs Cisco and Arista switches/routers F5 and Citrix Load Balancers McAfee and Checkpoint IPS appliances Incapsula WAFs and more
• Document process and issues with tools like Confluence Service Now and Visio/Lucid Charts
• Work with leadership and other teams to establish processes will reduce MTTI/MTTD/MTTR
• Create technical-level communications and gain credibility/trust of internal and external customers
• Maintain technical knowledge of Network and Cloud technologies
• Certificate Lifecycle Management with network load-balancers security IPS/WAF/Proxy

Qualifications :

• 4 years of validated experience managing network technologies in a large globally diverse environment.
• Experience with network monitoring and diagnostic tools such as NNMi Thousand Eyes Grafana Dynatrace and Extrahop.
• Experience with stateful firewalls (Cisco ASA Checkpoint Fortigate) and packet inspection techniques.
• Experience commonly deployed WAN technologies and concepts P2P MPLS VRF Wave SDWAN or WAN Optimization.
• Experience working with Citrix Netscaler or F5 load balancers.
• Experience with ITIL incident problem and change management.

Additional Information :

Our benefits include: Medical life and dental insurance Asociación Solidarista International Share Save Plan Flex Work/Work from home Paid time off Birthday day off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LI-Remote

This is a remote position.

Remote Work :

No

Employment Type :

Full-time