General Manager

• In partnership with Chef Manager assist in working as One Team projecting a willing and helpful attitude to colleagues and clients maintaining a positive and collaborative work environment.
• Cross skilling in all areas of the business such as Reception Services Micro Market management MOD Bar Hospitality & Culinary.
• Managing the day-to-day operations of the location ensuring the team meet the needs of the location and WSH.
• Maintain strong client relationships.
• Responsible for all operations and escalations within the operations team leading as a connection point between all areas.
• Achieving financial targets agreed with the client within the budget and monitoring the work of the location team. Analyse financial data to identify areas food improvement and implement cost-savings measures.
• Control food and beverage costs by accurately forecasting needs minimising waste and maximising product utilisation.
• Holding regular team meetings to communicate targets required standards company and client information.
• Conduct market research to identify food trends customer preferences and competitor offerings.
• Collaborate with management team to develop seasonal offers retail and hospitality that reflect culinary trends customer preferences and dietary restrictions.
• Support the development of Hospitality brochures and event offers.
• Developing and evolving client services at the location regularly adjusting improvements as needed.
• Monitoring customer feedback and producing an action plan based on the results responding promptly and professionally to feedback striving to resolve any issues effectively.
• Train and mentor team members on exceptional customer service and health and safety processes. Provide ongoing feedback and performance evaluations to motivate and develop team members.
• Ensuring all food is presented and served in line within WSH standards using innovation in the method and style of presentation and food service.
• Recruiting appropriately skilled employees assessing employee performance meeting their training needs including monitoring any poor performance and taking apparated steps to rectify.
• Ensure all Health & Safety and Food Safety policies procedures and protocols are adhered to and due diligence with all accidents reported to Management.
• Conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regard to Hygiene and Safety are established and maintained in line with the SOPs.

Qualifications :

• Successful Hospitality and culinary background within a managerial position
• Microsoft office applications including SharePoint Forms One Drive Outlook etc.
• Strong knowledge of Health & Safety management
• Innovative and inspiring ideas for uplifting experiences
• Create a professional working environment for the team ensuring that company standards are maintained and that Client expectations are met
• Excellent organisational skills and ability to plan ahead
• Excellent communication and negotiation
• Excellent mentoring skills
• Financially and commercially astute
• Analytical approach to problem solving

Additional Information :

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.

Remote Work :

No

Employment Type :

Full-time